Sales and Customer Service Administrator - Newbury - Anderson Wright Consulting Ltd

    Anderson Wright Consulting Ltd
    £15,000 - £20,000 (GBP) per year *
    Description

    SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) - PART TIME – SALARY £12.50 per hour + BONUS & BENEFITS

    Sales and Customer Service Administrator required for the UK's leading and award-winning Kitchen makeover company. They specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement.

    They also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updated

    Due to their continued growth and success, they are now recruiting for a Sales and Customer Service Administrator to work from out of the Newbury Branch

    THE ROLE

    • As Kitchen Showroom Consultant you will be the first point of contact for customers coming to the showroom and via telephone
    • Gathering full customer requirements, what they are looking to achieved & their expected spend level.
    • Arranging and booking appointments for a member of the team to carry out a home visit to present the sales possibilities & take measurements etc.
    • You will be showing customers the products and service on offer e.g.Kitchen doors, worktops, handles, appliances etc.
    • Helping customer choose colours, styles etc.
    • Taking phone calls from potential and existing customers as well as suppliers
    • Following up internet and email enquiries
    • You will also be carrying out general admin duties e.g., quotations, placing orders, dealing with suppliers and other admin work as required
    • Ensuring the showroom is always clean and tidy
    • This is a Part Time role working 22-24 Hours per week but must be flexible to do additional if needed.
    • Hours include alternate Saturdays and additional holiday /sickness cover when required
    • MUST BE ABLE TO WORK SATURDAYS
    • Working as a part of a small team, helping out in all departments as business dictates
    • You will be working from the Thatcham Branch, on the A4.

    THE PERSON

    • The successful Showroom Consultant MUST have experience in a similar role with significant customer interaction both via the phone and face to face.Minimum of 2 years.
    • It would be advantageous to have previous experience in Kitchens, Bathrooms, Bedrooms, DIY, Home Furnishing etc.
    • A friendly disposition and ability to engage customers is essential
    • Enthusiasm for and a strong interest in home improvements
    • The successful candidate must be able to work independently, often looking after the showroom on your own.
    • Confident & able to convert a customer enquiry into a lead or home/showroom appointment
    • Able to work during the weekend, alternate Saturdays with additional hours as required (No Sundays)
    • You must be IT proficient, able to use email, Word, Excel and the Microsoft suite
    • You MUST have excellent customer service skills with great customer facing skills
    • Hands on and happy to help within all departments
    • Live within a commutable distance to the Thatcham Branch

    THE PACKAGE

    • Salary £12:50 per hour
    • Bonus scheme
    • Pro Rata Holiday entitlement
    • Free uniform
    • Pension Scheme
    • Staff Discounts
    • Part Time

    SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) - PART TIME – SALARY £12.50 per hour + BONUS & BENEFITS

    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
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