Complaints Officer - London, United Kingdom - Harrison Holgate

Harrison Holgate

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A Lloyd's Managing Agency are looking for a Senior Claims Manager within their Financial Lines claims team.

The division provides Management and Professional Liability, Cyber, Crime Insurance, and Surety Bonds to or on behalf of businesses of all sizes.

This position is responsible and accountable for developing the strategy, direction, workflow, and quality of the Financial Lines claims in Europe.

Focusing on efficient and cost-effective claim management, developing industry experts from a technical and management perspective and lead underwriting support.

The successful applicant will also be collaborating on managing significant litigation that has the potential for high exposure and visibility, while overseeing and evaluating national trends, performing historical reviews on large claims and collaborating with Underwriting and Actuarial in portfolio analysis for market segments or individual products.

Legal responsibilities include reviewing and analyzing forms, providing legal advice and risk analysis to Underwriting, and drafting and negotiating indemnity agreements and riders.

Applicants will have a proven track record within Financial Lines claims and ideally be a qualified Solicitor/Lawyer.

Responsibilities:

Oversee a team of Senior Claims Adjusters led by a Claims Team Manager.

Develop, communicate, and execute claim philosophy and strategic initiatives for a market/product segment or region based on the goals of the organization.

Contribute guidance and make decisions on claims where the exposure is open-ended or exceeds the authority limits of employees within the organisation.

Work with the Technical Director to manage significant litigation that has the potential for high exposure and visibility.

Oversee and evaluate national trends, perform historical reviews on large claims, and collaborate with underwriting and actuarial in portfolio analysis for the market segment or individual products.

Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim recovery strategies.

Communicate findings to management and make recommendations to ensure the issues are addressed.

Collaborate with the Technical Director and team to ensure that senior management, underwriters and actuaries are appraised of high-exposure/high-sensitivity losses, claim trends, legal decisions, and issues which may impact the product lines underwriting philosophy and overall industry.

Provide insight into the review and approval of all Large Loss Memos, Quarterly Claim Reports, and other senior management reports for Claim Business Unit or Product/Regional team.

Lead support for the claims team on all new MGA partnerships acting as the product expert, working closely with other claims partners to ensure a smooth onboarding process.

Act as the industry expert by identifying and advising management on legal and regulatory issues that have the potential to impact the industry.

Collaborate to represent the company on sensitive claim matters that involve multiple constituencies or have the potential to gain high visibility inside or outside the company.