Customer Service Advisor - Maidstone, United Kingdom - Glenfield Invicta

Glenfield Invicta

Verified Company

Maidstone, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

VACANCY:
Customer Service / Sales Advisor

LOCATION:
Maidstone, ME15

ABOUT US:

Glenfield Invicta Limited is part of the AVK Group; who are market leaders in the design, manufacture and supply of valves, pipe fittings, hydrants and flow control equipment to the Water, Waste Water, Oil and Gas industries throughout the world.

Based at our site in Maidstone, we are looking for a solution-oriented Customer Service Advisor.

This is an excellent opportunity for a high calibre individual who can display desire, drive and determination to provide an exceptional service to our valued customers and partners.

You should be a highly motivated and pro-active sales professional who is able to take responsibility while maintaining a collaborative approach within a busy, operationally focused team.

We are looking for a Customer Service Advisor who shows initiative with a natural care for our customers and to administer all aspects of Sales Order processing, including; preparation of quotations, sales orders and purchase orders.

ABOUT THE ROLE:

Communicating with customers to clarify requirements
Assist customer queries and process sales orders
Prepare and send quotations to customers in a timely manner
Advising pricing, quotations, lead times and delivery dates
Liaise with suppliers and technical support to ensure quotations meet our customer's requirements
Ensure the swift and effective resolution of customer complaints when they arise
Sales order processing and the raising of purchase orders
Manage the customer data base ensuring it is up to date and accurate

ABOUT YOU:

A passion for delivering the best customer service and willing to go that extra mile
Ability to learn about our products and services, guiding customers
Solution orientated problemsolving ability
Sales driven with a confident approach
Collaborative working style
Flexibility to adjust to workload priorities to take account of new deadlines
Solid IT capabilities; Microsoft Office Suite, ERP and / or MRP systems
A flexible, forwardthinking approach to work

WHAT WE OFFER:

A culture of shared values, goals, attitudes and business growth
Employee Assistance Programme (Welfare and Wellbeing)
Competitive salary
33 days holiday (including statutory Public Holidays)
Life Assurance plan (x3)
Company pension plan
Discounts and cashback across many highstreet and online retailers (Supermarkets, Entertainment, Fashion, Days Out, Technology, Home and Travel)
Companywide initiatives to share in our future success
A blend of training to help your career development

We know that our people are the most important asset to the AVK Group and we are looking for skilled, passionate and driven professionals to work with our inspirational leaders; to promote our culture, enable change and champion a lean environment.

Job Types:
Full-time, Permanent

Schedule: