Supervisor, Per Hour, 40 Hours Per - Ellesmere Port, United Kingdom - McArthurGlen Designer Outlets
Description
Job description
- Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
- Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
- Participate in weekly management meetings and other staff meetings.
- Clearly communicate to staff all marketing and sales promotions.
- Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers' an exemplary store journey.
- Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
- Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
- Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
- Perform manageronduty functions, manage store opening/closing functions and the sales floor.
- Focus staff on the importance of quality relationships with internal and external customers.
- Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
- Ensure "door to floor" best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
- Work with the management team to build a talent pool for key positions, including possible successors.
_About_ YOU**- You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
- You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
- You'll be an effective communicator with the ability to build relationships with ease.
- You'll be a team player who recognises and celebrates the contributions and achievements of others.
- You'll be confident in giving feedback that promotes positive behavioral change.
- You will work well with change, being able to quickly adapt and work with pace.
- You will be energetic and authentic showing a clear presence on the shop floor.
- You'll approach all issues with a 'can do' approach and act with initiative to find in store solutions.
Job Reference:
CHE03732
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