advanced av technical specialist - Berkshire - beBeeAvsupport

    beBeeAvsupport
    beBeeAvsupport Berkshire

    1 day ago

    Full time

    Job title: AV Desktop

    Description

    AV System Support Engineer



    We are seeking a skilled and experienced AV system support engineer to join our team. As an AV system support engineer, you will be responsible for providing technical assistance and support to clients across the UK.



    Job Description




    • Provide remote technical assistance and troubleshooting services to clients experiencing issues with their AV systems

    • Analyze complex problems and develop creative solutions to resolve issues efficiently

    • Collaborate with internal teams, including field service engineers, to ensure seamless integration of AV systems into client environments

    • Maintain accurate records of all interactions with clients, including issue resolution progress and outcome

    • The ability to diagnose system faults remotely is crucial in this role.
      Preset schedules need to be followed so that agreed timeframes can match up as per Service Level Agreements (SLAs).

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