Client Success Manager - London - Criteo

    Criteo
    Criteo London

    4 hours ago

    £32,000 - £65,000 (GBP) per year *
    Description

    What You'll Do:The Customer Success Manager (CSM) is responsible for the day‐to‐day commercial performance and delivery of Criteo's retail media partnerships with retailers. The role focuses on executing agreed retailer strategies and plans, delivering a high‐quality insight‐led service, unlocking growth opportunities, proactively managing risks and ensuring strong operational & campaign performance. Working closely with Demand, Analytics, Solutions and Technical teams, the CSM ensures Criteo solutions are successfully adopted and driving measurable growth.

    Key ResponsibilitiesRetailer Performance:

    Execute the retailer strategy and annual plan defined with the Vertical Lead.

    Responsible for tracking and delivering against key partnership KPIs.

    Monitor day‐to‐day revenue pacing, alerts and proactively investigate trends, deviations and under‐delivery.

    Provide regular retailer and internal updates covering performance, risks, wins and opportunities.

    Data, Insights & Technical Support:

    Leverage reporting tools to create custom analyses that surface actionable insights, growth opportunities and potential risks.

    Respond to analytics and troubleshooting requests within SLA, escalating where needed.

    Maintain and update retailer documentation (business rules, creative specs, calendars, insights).

    Support retailers with access to data and reporting via UI and API.

    Partner with Technical Solutions on integrations, QA and ongoing optimisation.

    QBRs & Stakeholder Engagement:

    Own the planning, preparation and execution of Quarterly Business Reviews.

    Coordinate internal stakeholders and lead performance and opportunity narratives.

    Capture actions, follow‐ups and ensure progress against agreed initiatives.

    Commercial & Go‐to‐Market Support:

    Support go‐to‐market execution, rate cards and commercialisation strategies.

    Responsible for revenue estimations, forecasting and opportunity sizing.

    Commercial responsibility for end‐to‐end integrations and new retailer onboarding.

    Campaigns, Activation & Optimisation:

    Support the activation and scaling of Sponsored Products, Onsite Display and Offsite solutions.

    Collaborate with Demand teams to drive spend, optimise performance and flag risks early.

    Educate retailer teams on campaign best practices, forecasting and media planning.

    Operational & Financial Oversight:

    Act as a point of contact for billing queries and invoice sharing.

    Coordinate with internal teams to track payment status when required.

    Who You Are:

    Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising.

    Strong analytical mindset with the ability to translate data into actionable insights.

    Excellent stakeholder management and communication skills.

    Comfortable working cross‐functionally in a fast‐paced environment.

    Detail‐oriented, proactive and solutions‐focused.

    We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application

    Who We Are:Criteo is a leader in commerce media, helping brands, agencies and publishers create meaningful consumer connections through AI‐powered advertising solutions. We're shaping a more open and sustainable digital future for advertising.

    At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful and forward‐thinking environment.

    We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications and business needs—never on non‐job‐related factors or legally protected characteristics.

    What We Offer:

    Ways of working – Our hybrid model blends home with in‐office experiences, making space for both.

    Grow with us – Learning, mentorship & career development programs.

    Your wellbeing matters – Health benefits, wellness perks & mental health support.

    A team that cares – Diverse, inclusive and globally connected.

    Fair pay & perks – Attractive salary, with performance‐based rewards and family‐friendly policies, plus the potential for equity depending on role and level.

    Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.

    #J-18808-Ljbffr

    * This salary range is an estimation made by beBee
  • Work in company

    Customer Success Manager

    Only for registered members

    · ...

    London Area

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    +Job summary · Wir suchen eine organisierte und proaktive Persönlichkeit mit ausgeprägter Kundenorientierung, · +SkillsNachweisliche Erfahrung und starke Motivation im Bereich Kundenservice und KundenbetreuungAusgeprägte analytische Fähigkeiten sowie sehr gutes Zeit- und Selbstma ...

    London

    1 month ago

  • Work in company

    Customer Success Manager France

    Only for registered members

    Nosotros buscamos des Customer Success Managers para unirse a nuestra aventura. · ...

    London Full time

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. · This role is perfect for someone who thrives o ...

    London

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are currently partnered with a fast-scaling cybersecurity vendor who are building out their EMEA team. · ...

    London

    2 weeks ago

  • Work in company

    Customer Success Management

    Only for registered members

    We are looking for a Customer Success Manager to lead and coach a team of Customer Success Managers. The ideal candidate will have experience in technology sales and account management, as well as leadership experience scaling a technology sales team. · ...

    London £128,800 - £193,200 (GBP)

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are looking for a passionate and experienced Customer Success Manager to join our International team based in the UK who will be working closely with our key strategic customers ensuring successful deployment of our enterprise browser; ensuring our clients have achieved their ...

    London

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    The Customer Success Manager / B2B Client Success Manager will work to retain and grow the client base for their flagship product (B2B SaaS platform). They will be clients' primary point of contact and ensure they understand how to use the platform in an optimum way.Act as first ...

    London

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are seeking a dynamic and strategic Customer Success Manager to join our team.This role is ideal for candidates with 2-3 years of experience in management consulting who are looking to transition into the SaaS industry. · Act as a trusted advisor to customers, understanding th ...

    London

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    The Customer Success Manager (CSM) is responsible for ensuring Browzwear customers derive maximum value from their investment in our 3D fashion design software. · The CSM will focus on driving customer adoption, engagement, retention, and expansion, ...

    London

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    The Motorola Solutions Enterprise Software Customer Success Team empowers customers to identify and unleash the full power of their Enterprise Software products and services. · The ideal candidate will be responsible for building strong, long-lasting relationships with our Enterp ...

    London

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are looking for a Customer Success Manager (CSM) to own and grow relationships with our customers across EMEA and North America. · In this role your areas of focus will be: · Customer Ownership & Value RealizationOwn the post-sale customer lifecycle, including onboarding, adop ...

    London Full time

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. · ...

    London

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Join a respected Insurtech with real traction in Specialty Insurance markets · ...

    London

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We support tour operators, DMCs, and travel companies globally to plan, sell, · and deliver exceptional travel experiences — with clarity, · structure, · and confidence. · The Customer Success Manager is responsible for managing a portfolio of live clients once onboarding is comp ...

    London

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. · Our success in delivering innovation and business growth is inspired by the connections our diver ...

    London

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are looking for a Customer Success Manager to work closely with high- and medium-tier customers to help them achieve measurable business outcomes and maximize the value of their Medius investment. · As a trusted advisor to customers and as the voice of the customer internally, ...

    London

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    This is an exciting opportunity to join an established Consumer Insights AdTech platform. · Build relationships with some of the world's leading enterprise companies. · Immerse yourself in the world of financial customer data and advertising. · ...

    London

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. · ...

    London

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are seeking a commercially minded, entrepreneurial individual who thrives in a fast-paced SaaS environment to join us as a Customer Success Manager. · Act as a strategic partner to early careers and talent acquisition teams, aligning platform capabilities to their hiring goals ...

    London £45,000 - £50,000 (GBP)

    2 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Manage and nurture a portfolio of key customer relationships ensuring they achieve maximum value from the platform Act as a trusted advisor helping clients realise measurable outcomes and embed the product into their core workflows Drive renewals retention and upsell opportunitie ...

    London

    1 month ago

Jobs
>
Client success manager
>
Jobs for Client success manager in London