Customer Service Advisor - Reading, United Kingdom - Eden Brown Synergy

Eden Brown Synergy

Verified Company

Reading, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Customer Service Advisor

Eden Brown Synergy is working with an organisation based in Reading who are seeking to recruit a Customer Service Advisor to join their Bereavement and Claims team for 6 months.

The role is full time, to start on the 12th December, and pays an hourly rate of £11.80 PAYE plus holiday pay.

Full training is given (onsite) and lasts 6-8 weeks, after this the role will be hybrid with 2-3 days in the office.

The hours are 9am-5:30am Monday

Friday.

Overview of the role

Key Responsibilities

Providing excellent customer service and quick resolutions for customers
Call Handling, Notifications of death, finding the right beneficiaries, making payments in a timely manner
Checking customer records, following regulatory processes, Assessing risk of financial crime
Completing forms, generating letters to customers

Experience & Skills required

Office experience (required).
Customer Service experience (desired).

For further information contact Emilia from Eden Brown Synergy (Corporate Services Division) on

Eden Brown Synergy is an equal opportunities employer.