Visitor Experience Assistant - Glasgow, United Kingdom - Rangers Football Club

Rangers Football Club

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB TITLE:
Visitor Experience Assistant - Edmiston House

REPORTING LINE:
Visitor Experience Supervisor - Edmiston House

DEPARTMENT:
Commercial and Marketing Department

LOCATIONS:
Edmiston House

CONTRACT:
Full-time and part-time positions available

THE ROLE

An exciting opportunity has arisen to join Rangers Football Club in a role that will help deliver the success of Edmiston House and support the wider club.

The museum within Edmiston House is a state-of-the-art venue that celebrates the history of one of the oldest and most successful football clubs in the world.

The eagerly anticipated museum will complement the other offerings already available within Edmiston House and will significantly broaden and elevate the Ibrox visitor experience.

The Visitor Experience Assistant (VEA) will be part of the team that will be responsible for the smooth running of the Rangers Museum and gift shop; ensuring excellent standards of customer service and that the customer experience remains consistently high.

Bookings, ticketing, customer queries and the day-to-day operations of the museum and gift shop will all be substantial aspects of the role.

KEY RESPONSIBILITIES

Supporting the retail operations of the gift store via selling products at the till, replenishing merchandise, supporting product deliveries/intake, supporting stock takes and reporting on sales performance of the merchandise with a view to creating a range of merchandise that is popular, profitable and fitting for the museum offering.
Ensure the museum is always maintained to a high level and report any faults in a timely manner. This will include daily cleaning duties and security of the collection.
Use of the SeatGeek ticketing system to process and distribute museum tickets to customers following the necessary ticketing and cash handling procedures.
Completion of general administration tasks as and when required.
Provide a clear and concise handover for each shift change to the next member of staff.
Provide onthejob training as required to any new starts or colleagues covering the post.
Reasonable ad hoc duties from other departments.
Undertake set up requirements for events within the museum space.
Provide prompt and accurate service, with a keen eye for detail. Actively engage with the public to maximise their enjoyment of the collection and the interactives. Whilst on the museum floor and offering tours, you should be actively adding to the visitor's experience.
Prioritise workload in order to ensure that operational needs are met.
Manage visitor numbers. Liaise with the team on keeping the museum, shop and tours safe and enjoyable.
Always maintain a positive attitude and professionalism.
Ensure all company procedures are followed.
Always adhere to data protection when handling personal information.

General Information:

Given the nature of the business, this role includes working at both weekends and evening in accordance with the fixture schedule, and events diary.
A developed sense of discretion and confidentiality is required.

THE CANDIDATE

A real passion for delivering amazing experiences for our supporters.
Previous customer service experience within a retail or heritage environment.
Willingness to develop skills and enhance knowledge, through required training.
Confident individual with good presence, engaging personality and profile with the ability to be selfcomposed and patient in all situations.
Eligibility to work in the UK.
Demonstrable and exceptionally high level of customer service skills.
The ability to multitask while managing an extremely varied workload.
Excellent organisational skills and ability to see tasks through to completion.
Must have demonstrable experience in dealing with challenging customers and ensuring that enquiries/complaints are dealt with through to completion.
Must be flexible and prepared to deliver above remit as and when required.
Able to work flexible and unsocial hours including evenings, nights, weekends, bank holidays, Christmas Eve, and New Year's Eve.

EQUALITY & INCLUSION:

GENERAL INFORMATION:

THE CLOSING DATE FOR APPLICATIONS IS 28TH MAY 2023.

Job Types:
Full-time, Part-time

Work Location:
In person

Application deadline: 28/05/2023