Career and Counselling Administrator - Newbury, United Kingdom - RCN

RCN

Verified Company

Newbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role

Career and Counselling Administrator Location negotiable, permanent, 17.5 hours (job share) There is more to the RCN than you might think.

We're a trade union with a membership of close to half a million nurses, midwives, nursing support workers and students.

We support their practice, represent them, lobby on their behalf, and develop them.

We exist to make a positive difference - to the working lives of our members and ultimately to standards in patient care.

Our employees are drawn from many walks of life - we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyerstogether we are so much more.

We couldn't do what we do without our people. We're accredited with Investors in People Silver Standard.

Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.

As our Career and Counselling administrator you'll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members.

In this varied role every day will be filled with possibilities. You will get involved in anything from handling referrals to managing diaries. We'll look to you to provide administrative support to our counsellors and career coaches. It's a great way to build on your skills and experience and develop your potential.

The person

As well as exceptional customer service, to join us you'll need an in-depth knowledge of Microsoft Office Packages and databases to an intermediate level.

You will have the ability to show empathy when speaking to customers. You will have excellent skills in prioritisation and multi-tasking within a dynamic and fast paced service. Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do. To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything's possible. What we offer you We expect you to look after our members. And we expect you to be rewarded for it. Our pay is highly competitive with annual leave up to 32 days plus bank holidays.

We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme.

We offer generous maternity, adoption, paternity, and shared parental leave packages.

What we deliver for our members is wide and varied so when it comes to how we work one size doesn't fit all.

We also know that to empower our people to do their best work, they must be able to balance the demands of work and home.

We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance.

Departments and directorates have their own hybrid ways of working which put the needs of the service they deliver - whether that's to members or to colleagues - at their heart, in alignment with our hybrid working core principles.

At the RCN it's unlikely you will work from home for all your working time. Equally no one is expected to work solely in the office unless your role requires it. You can find out more by having a discussion with the recruiting manager.

Contact details and timescales

Job Reference:
RCN02037