Help Desk Administrator Apprentice - West Lothian, United Kingdom - QA Apprenticeships

QA Apprenticeships

Verified Company

West Lothian, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why Simply Solutions?
Simply Solutions are an international provider of strategic facility management & workplace solutions.

We pride ourselves on challenging the fundamentals of our sector, creating a team of empowered, dedicated staff, who are focused on meeting and exceeding the requirements of our valued clients.

We offer fast, effective solutions for property maintenance & compliance works on a national and regional level. With bonus incentives and team days out, who better to support you through your apprenticeship program?

Benefits

Salary £13,000 £14,000 per annum
Monday to Friday 9am to 5.30pm
Bonus incentives
Team days out

Future Prospect
Your salary will be reviewed upon completion of your apprenticeship program. This company wants you to become a successful long-term member of their team.

What's Involved?

You will be providing support as a member of the help desk, picking up skills you will carry with you throughout your career.

Working full time, you will be supporting the business with administrative duties, all while earning a Diploma in Digital Applications Support and your PC Passport.

Your duties will include:

Responding to helpdesk queries and ensuring they are logged correctly in line with each client's contract on our client's management system, Pronett
Follow up on queries and plan engineer or subcontractor attendance as required and track maintenance via QTRBCK, Computerised Maintenance
Management Software
Liaise with contractors, client representatives, and the full team including engineers
Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner
Ensure Clients are updated with progress of works
Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales
Assist with producing engineer/subcontractor quotations
Process reports for engineers, highlighting working hours and material costs
Any other Ad hoc duties as required

What do they need from you?

Strong organisational skills
Attention to detail
Selfconfidence and articulate
Professional attitude and presentation

Important Information
"QA's apprenticeship programs may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."