Support Desk Administrator - Newport, United Kingdom - Atlas Facilities Management Limited

Atlas Facilities Management Limited

Verified Company

Newport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:
Would you like to play a key role in a thriving company? Are you looking for a challenge?

What we are offering;

Starting Salary £26,200 per annum
12 hour shifts. 2days, 2 nights 4 days off Shift Pattern (night shifts begin after your induction on day shifts).
Free onsite parking
28 paid days holiday per year
What makes this job amazing?
Full learning and support from Atlas.
Learning and development lead by you: support in areas you like or want to learn more about.
The ability to progress your career within Atlas.
The opportunity to work amongst people who value and support each other, achieving remarkable results.
Wrkit our employee benefits programme which helps you financially whilst maintaining a healthy lifestyle whilst you work (access to high street discounts, online training, home workouts and mindfulness classes, feedback surveys to tell us how you are finding your work and much more).

Overview of Responsibilities, Duties & Requirements

You will play a key part in the Atlas Support Team, responsible for ensuring the smooth delivery of our contracted services and supporting our field-based cleaning.

You will need a friendly, calm, and professional manner when dealing with colleagues and customers.

Your team will need to be able to rely on you, so excellent communication skills and attention to detail will be essential, along with good computer literacy, and an ability to work under pressure.

Key Responsibilities & Duties;

Allocation/scheduling operatives using Time and Attendance systems (training will be provided).
Quality Audits, Tracking and management.
Answering employee and client queries, helping to resolve issues.
Support with clients who provide negative feedback.
Supporting client reporting requirements.
Reactive calls and periodic management.
Management and coordination of reactive mobile cleaning technicians.
Overall client and staff issue/general enquiry management.
General administration duties to meet the needs of the business.
Supporting other departments in daytoday operations.
We will give you the training you need to succeed.

Working Hours

We operate a 24/7 365-day Support Service Desk for the Company which supports colleagues, and clients.

To achieve this, we operate a 4/4 shift pattern consisting of 2 x days shifts 2 x night shifts and 4 x days off.

Annual leave of 20 days + 8 bank holidays.

About You:

Are you who we are looking for?

Are you conscientious? Atlas want to provide their clients and their employees the best possible service. If you are someone that can provide excellent customer service and look to resolve issues with speed and accuracy, we would love to hear from you

Skills required;

General Computer Skills.
Excellent Communications skills, written and verbal.
Willingness to learn on the job.

Are you a strong Team player? We are looking for someone who can thrive within a team and can offer the following qualities;

Share ideas and learning with other team members.
Offer encouragement and assistance to colleagues.
Communicate openly and effectively.
Committed and reliable.
Work with the team towards our common goal of always striving for excellence.

About The Company:

Who are we?
Atlas is a family of people drawn together by a passion for creating happiness in others.

Founded 34 years ago and still 100% owned by our founders, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses.

Our success is down to one thing; the passion and commitment of our 8,000 strong family, who together deliver happiness to over 4,000 client sites every single day.

To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.

***
Our Purpose

To create happiness in ourselves and others

We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us.

We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Our Values.

We are a family
Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we're always there when it really matters. Whether it's with practical help and support, or simply a mug of tea and a shoulder to cry on.

Sharing makes us stronger
Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.

Own your space
You are Atlas. Don't be afraid to make decisions. Use your t