Call Centre Representative - Leeds, United Kingdom - CSP U.K. LTD

CSP U.K. LTD

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative.

As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries and issues over the phone.

This is a full-time position with opportunities for career growth.

Responsibilities:

Provide accurate information about products, services, and promotions
Assist customers with placing orders, processing returns, and resolving complaints
Perform data entry to update customer accounts and maintain accurate records
Upsell products and services to maximize sales opportunities
Follow call center scripts and guidelines to ensure consistent service quality
Collaborate with team members to achieve individual and team goals
Maintain a high level of phone etiquette and professionalism at all times

Qualifications:

Excellent verbal and written communication skills in English
Strong analytical skills to assess customer needs and provide appropriate solutions
Proficient in data entry with attention to detail
Ability to multitask, prioritize, and manage time effectively in a fastpaced environment
Previous call center or customer service experience is preferred but not required

Job Types:
Full-time, Permanent

Pay:
From £25,687.29 per year

Benefits: