Station Manager - Manchester, United Kingdom - Appcastenterprise

Appcastenterprise

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Station Manager

You will hold full financial and operational responsibility for your station and ensure safe, profitable, high quality performance in accordance with customer expectations, corporate objectives, strategy and plans.

You will be responsible for providingleadership and guidance to staff across a diverse (multi-site if applicable) workforce.

Responsibilities:

The following responsibilities are associated with this job role:

Safety Leader

To implement, oversee and monitor all safety and security measures and KPI'S related to people, equipment, facilities and aircraft involved in the operation, driving a positive safety culture.
To ensure that all people management practices, procedures and processes are implemented consistently across the station,
To drive the achievement of the highest health, safety and security standards across all aspects of service delivery

P&L Management

Own and deliver against P&L targets with full financial responsibility for the station, delivering financial targets as agreed
Continuously analyse financial and operational performance and forecast data to identify trends and to determine progress toward targets. Proactively identify and capture improvement potential where possible
Accountable for the preparation of operating budgets and proposals for capital expenditure and investments in infrastructure, technology, equipment, systems, or other assets and resources.

Leadership and Stakeholder Management

To lead, guide, evaluate, and develop a team with operational responsibilities to ensure that the organisation achieves its business objectives and complies with all relevant legislation and regulations.
To develop and maintain effective business relationships with all key stakeholders (customer airlines' management, airport management, customs, various control authorities, immigration etc) to meet business targets
Deliver and support people engagement. Ensure recognition and performance management is intrinsic at all levels.

Quality Focus, Service Delivery and Operational Efficiency

To monitor and track quality standards of the ground handling operation and ensure continuous improvements in workflows and services to maintain competences.
To manage /coordinate operations with station management teams to ensure required resources are available in order to deliver consistently high standards
To ensure all corporate processes and KPI's are implemented across the business unit in order to deliver quality services consistently.
To drive the achievement and continuous improvement of our customer and company safety and quality standards, ensuring that all working practices are fully compliant with these standards and that appropriate corrective actions are taken to ensure the requirementsare consistently met or exceeded.

Business growth and Strategy

Support and develop key relationships and plans that deliver a methodical approach to identifying requirements when approaching new prospects as well as securing and maintaining existing customer accounts
Responsibility to develop and enhance the customer relationship at an operational level as well as ensure that any new business/ renewal is commercially aligned and supports delivery of the Stations financial metrics.
Drive and lead relationships across all customer and prospective customers and facilitate introductions for wider Commercial team and other cross functional relationships. Accountable for maintaining a high rate of retention of existing business and customers,developing the existing customer relationships to create long term collaborative partnerships by taking accountability the identification of potential commercial opportunities.
Challenging the operational status quo to support improved business performance and growth.
Work closely with the Regional Operations Director throughout the business in defining strategic and operational objectives for the Station.

Relationship Builder

Successfully build relationships and trust within the business, with particular emphasis on the Station Manager peer group and Business unit Heads, plus relevant central support functions (eg, Finance, HR and QHSE)
Manage external relationships, particularly with existing and prospective key customer stakeholders to drive high levels of operational performance.
Drive a customer centric culture through your teams, creating an environment that focuses on understanding our customers' needs and their changing business priorities to continually seek to create value and become a true partner of choice.

LEADERSHIP QUALITIES
Leadership Competencies of Driving Transformation