- Set strategic direction for client relationships, overseeing needs assessment, staffing, strategy development, and quality execution in line with company processes.
- Serve as the primary point of contact for clients across various regions. Foster strong relationships through empathetic communication and tailored solutions addressing their business objectives.
- Candidates should be native English speakers residing near London (or willing to relocate) due to frequent travel requirements associated
with international team coordination.
- Familiarity
to have relevant IT systems knowledge such JIRA/Engagement tools proficiencies would also greatly enhance one's chances!
customer growth strategist - City Of London - beBeeClientSuccessManager
Job title: Customer Success Manager
Description
Unlock Your Career with a High-Growth Role
Job Description
This is an exciting opportunity for a seasoned Customer Success professional to join our organization and take on the challenge of driving customer growth, retention, and satisfaction.
The Ideal Candidate Profile:
We are seeking experienced professionals with at least six years of experience in Customer Success or Key Account Management roles within SaaS-based companies. Successful applicants will possess excellent written & verbal communication skills, as well as negotiation prowess when dealing directly with CXO-level leaders.
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