Customer Service Advisor - Ross-on-Wye, United Kingdom - OME for PGL

OME for PGL

Verified Company

Ross-on-Wye, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract:
Permanent, Full time

Salary:
£22,000 per annum (on-target earnings)

Location:
Alton Court, Ross-on-Wye

We are currently recruiting several
Customer Service Advisors, to effectively manage school and group bookings for PGL's UK Adventure centres, based at our Support Centre in Ross-on-Wye.

The Adventure UK department generates revenue in excess of £50 million and as a Customer Services Advisor you will be liaising with teachers, youth group leaders and uniformed groups (such as cubs, scouts, guides, and brownies) to facilitate their bookings.

You will provide a high level of customer service in order to meet customers' needs and to secure future re-bookings.

Working in a vibrant, open plan office, you will play a crucial part in the continued growth and success of PGL.

Most of the contact you'll make will be over the phone which can often be challenging, given the busy schedules teachers have to work to.

Key responsibilities include:

Effectively managing all pretravel administration for PGL's Adventure UK centre bookings, to ensure a strong relationship is built with our customers;
Meeting rebooking and feedback targets;
Developing an indepth knowledge of your customers and the centres they visit;
Working with your colleagues to ensure all customer needs are met and more often exceeded.