Customer Care Advisor - Widford - Pretty Lavish

    Pretty Lavish
    Pretty Lavish Widford

    5 days ago

    £22,000 - £34,000 (GBP) per year *
    Description

    Overview

    Pretty Lavish continues to emerge within the fashion industry bridging the gap between high street and designer brands. Recognised for our sophisticated occasionwear, luxury knitwear and more recently our sleek and modern bridesmaids collection. We strive to make luxury affordable by designing quality, timeless and versatile designs that can be worn day to night, season to season and loved for years to come.

    We're Hiring

    As Pretty Lavish grows, we are looking for a passionate, hard working and humble individual to join us on this exciting journey in this role.

    Roles and Responsibilities

    • Manage customer enquiries via all platforms including Zendesk and social media channels.
    • Follow department procedures and service level agreements.
    • Effectively communicate and follow up within deadline timeframes.
    • Liaising with the warehouse team to ensure orders are fulfilled on time.
    • Provide the highest level of customer care to all customers.
    • Perform additional administrative tasks within the department.
    • Report on fulfilment and warehouse errors and work to resolve any customer complaints.
    • Report product and customer feedback to help continually improve our quality and product offering.
    • Manage courier claims and customer resolutions.
    • Manage return payments for the website and Silk Fred platform.
    • Perform daily checks of pending order payments.
    • Assist senior team members with the presentation of trade reports on a weekly basis.

    Qualifications, Skills and Experience

    • Highly organised and self‑motivated.
    • Flexible.
    • Positive and professional attitude.
    • Computer literacy – knowledge of Zendesk is desirable but not essential.
    • Experience using Excel.
    • Experience in customer service is preferable.

    In return, you'll receive some 'pretty positive' perks

    • Idyllic Countryside Head Office – in the leafy village of Widford, Hertfordshire.
    • Hybrid working and flexi hours.
    • Early finish Fridays – last Friday of every month.
    • Generous staff discount – 50% for you, 20% for your friends and family.
    • Birthday day – your birthday off every year after one year service.
    • Start‑up culture – the chance to make a real impact in a fast‑growing company.

    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
  • Work in company

    Care Advisor

    Only for registered members

    We have long-term partnerships with almost 30 enterprises and provide coverage to 1.1 million families. · We help families find, fund and manage adult social care. · As a Care Advisor, you will be guiding caregivers through the challenges of their care journey. ...

    London

    4 weeks ago

  • Work in company

    Client Care Advisor

    Only for registered members

    If you enjoy providing great service and working in a team, we have just the opportunity for you here at Basildon Pipps Hill Vets for Pets. · ...

    Basildon SS AF Full time

    4 weeks ago

  • Work in company

    Client Care Advisor

    Only for registered members

    If you enjoy providing great service and working in a team, we have just the opportunity for you here at Basildon Pipps Hill Vets for Pets, on a temporary basis until September 2026. Your typical day will be to provide exceptional service to our clients and the best care possible ...

    Basildon SS AF

    4 weeks ago

  • Work in company

    Client Care Advisor

    Only for registered members

    We have an opportunity for a Client Care Advisor to provide great service and work in a team here at Basildon Pipps Hill Vets for Pets. · The role involves providing exceptional service to clients and their pets, · building strong relationships with our clients, · their pets, · a ...

    Basildon Full time

    4 weeks ago

  • Work in company

    Client Care Advisor

    Only for registered members

    We have just the opportunity for you here at Basildon Pipps Hill Vets for Pets! · You will greet each client and offer support, guidance and expertise to provide exceptional service to their pets - providing a link between clients and the clinical team. · ...

    Basildon

    4 weeks ago

  • Work in company

    Care Advisor

    Only for registered members

    KareHero is on a mission to simplify the adult care journey for families. We help families find, fund and manage adult social care. · ...

    London Area

    3 weeks ago

  • Work in company

    Care Advisor

    Only for registered members

    KareHero is on a mission to simplify the adult care journey for families. · We help families find, fund and manage adult social care. · As a Care Advisor, you will be guiding caregivers through the challenges of their care journey. · You will be offering personalised action plans ...

    London ECV NJ

    1 month ago

  • Work in company

    Customer Care Advisor

    Only for registered members

    This role involves providing customer service to residents via phone, email, and other channels. The successful candidate will be responsible for dealing with a wide range of enquiries, arranging appointments, and liaising with other teams. · ...

    London

    1 week ago

  • Work in company

    Consumer Care Advisor

    Only for registered members

    As a Consumer Care Advisor, you will be the first point of contact for our Consumers, and it will be your responsibility to ensure Consumers get the assistance they need either by live chat, phone, email, video or social media. · ...

    London

    1 month ago

  • Work in company

    Consumer Care Advisor

    Only for registered members

    As a Consumer Care Advisor at Ferrero you will deliver excellent customer care support to consumers across all contact channels. · ...

    London

    1 month ago

  • Work in company

    Customer Care Advisor

    Only for registered members

    The Customer Care Advisor role is central to supporting contractors as they transition into and operate within an umbrella employment model. · ...

    London

    3 weeks ago

  • Work in company

    Consumer Care Advisor

    Only for registered members

    As a Consumer Care Advisor you will deliver excellent customer care and support to Ferrero consumers across all contact channels. · ...

    London

    1 month ago

  • Work in company

    Customer Care Advisor

    Only for registered members

    We are seeking a Customer Care Advisor to be the primary point of contact for our customers, · handling all queries with efficiency and empathy.Responding to clients and handling enquiries (both technical and non-technical) in a friendly, calm, and professional manner · Managing ...

    London

    2 weeks ago

  • Work in company

    Care Support Advisor

    Only for registered members

    We have an exciting role for a Care Support Advisor within our Shared Services Hub team here at our Head Office. · ...

    Colchester CO QB

    4 weeks ago

  • Work in company

    Customer Care Advisor

    Only for registered members

    We're recruiting a Customer Care Advisor to support Housing at Triathlon Homes. This is a heavily administrative role, · ideal for someone with strong Microsoft Office skills and experience in housing or local authority environments.This is an ideal role for someone with strong M ...

    London E DB

    1 week ago

  • Work in company

    Customer Care Advisor

    Only for registered members

    We are looking for organised and friendly people to join our Customer Care team. · Our Customer Care Advisors are responsible for communicating with our patients either over the phone, live chats/messaging, on email, and over social media. ...

    London Full time

    1 month ago

  • Work in company

    Customer Care Advisor

    Only for registered members

    We are seeking a Customer Care Advisor to support all aspects of the customer journey.Managing customer interactions across various channels and collaborating with internal teams to maintain high service standards. · ...

    London £26,000 - £27,000 (GBP)

    1 week ago

  • Work in company

    Customer Care Advisor

    Only for registered members

    We are looking for a Customer Care Advisor to play an integral role in delivering our operational support and repair services. · Previous technician and repair experience in the camera or watch industry · Exceptional customer service · ...

    London

    1 month ago

  • Work in company Remote job

    Customer Care Advisor

    Only for registered members

    This position is advertised as remote · , with hybrid working available after an initial training period. · As a Customer Care Advisor role you will guide new contractors through the onboarding and learning process while providing fast, · accurate, · and professional support to e ...

    London, England

    3 weeks ago

  • Work in company

    Client Care Advisor

    Only for registered members

    We are looking for passionate, service-driven individuals who want to help redefine expectations of what veterinary reception can be. · The Client Care Advisor will provide a warm and professional first impression and communicate with empathy in person or by phone. · ...

    Maidstone

    1 week ago

  • Work in company

    Client Care Advisor

    Only for registered members

    We are searching for a passionate individual to join our wonderful Client Care team at Colne Valley Veterinary Practice, Colchester.In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and c ...

    Colchester

    1 month ago

Jobs
>
Customer care advisor
>
Jobs for Customer care advisor in Widford