Service Delivery Supporter - London, United Kingdom - Atos

Atos
Atos
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Service Delivery Supporter - Out of Hours:

  • Publication Date: Apr 24, 2024
  • Ref

No:

Location:
London, GB, SW1A 2NS
Who we are.
Together we create
reliable and responsive digital foundations for the world's businesses, institutions, and communities.
Learn more on
Advancing what matters

This is a remote
working position
and requires a SC clearance**, meaning 5 complete years residency in the UK up to present date


Who we are.


We are a team of service delivery supporters who are responsible for a number of UK contracts supported by Atos during the Out of Hours period.

We are responsible for Major Incident reporting for some of Atos' biggest clients 365 days a year


Your job in a nutshell:

Shift pattern 19:00-07:00 on a rotational basis (including weekends and bank holidays.)
Tasks - contact handling, first line triage, identification of Major Incidents and following call out procedures.
Supporting various UK customers who require coverage Out of Hours.


What will you be doing:


  • First line triage of incidents.
  • Identifying Major Incidents and following the appropriate Incident Management and call out procedures

Requirements:


  • Customer service skills.
Client BPSS, and SC (security clearance) required.


Rewards and benefits:

- £4000 annual shift allowance uplift on top of base salary.

  • 25 days annual paid leave;
  • Wellbeing programs & worklife balance integration and passion sharing events;
  • Private medical and dental care;
  • Pension contributions up to 10%;
  • Flex benefits program;
  • Courses and certifications opportunities;
  • Conferences and Expert Communities;
  • Charity and eco initiatives.

Future career path:


  • Opportunities to progress to 2ndline support, 3rdline support or managerial route (Team Leader/Ops Manager.)

Recruiter Contact:


Learn more about us

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged.

Read more about our commitment here.


Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity.

With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology.

Learn more here
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