Complaints Resolution Specialist - Borehamwood, United Kingdom - Pinnacle Pet Group
Description
Job Details
The main function of this role is to assess complaints received from initial analysis and investigation through to conclusion, resolving informally where possible.
Key Responsibilities
- Assessing and resolving to final decision customer complaints, informally where possible, and if this cannot be achieved, then by written communication in a fair, professional and efficient manner, and in line with current regulations.
- Engaging with customers to be able to identify and respond to their needs, resolving queries by liaising with any relevant parties, both internal and external.
- Promote and support the continued delivery of good customer outcomes across the business for all customers, with a flexible approach for those with characteristics of vulnerability.
- To undertake individual Root Cause Analysis to ensurecorrections and improvements are identified.
- Inputting data and completing all related paperwork accurately.
- Responding to changing priorities and achieving tasks quickly and efficiently.
- Assisting with general department administration, ensuring that regulatory requirements are met at all times.
- Taking an active role as a team member including supporting other team members.
- Promote a positive image of Pinnacle Pet Group and client companies.
- Assist with the working practices in respect to complaints to meet legislative, regulatory and Company requirements.
- Fulfil role requirements to ensure departmental objectives are achieved and departmental risks (including regulatory and reputational breaches) are avoided.
- Proactively monitoring and maintaining own workloads to help ensure no company, client or regulatory standards are breached.
- To achieve reasonable individual performance targets.
- Responding to changing priorities and ensuring tasks are completed quickly and efficiently.
- Maintaining an acceptable level of attendance, punctuality and general timekeeping, acting as a role model to colleagues.
- Demonstrating a flexible and positive approach to changing requirements of the workplace.
- Ensuring that all company procedures are followed.
- Following company regulations on Health and Safety and assisting in maintaining a safe and tidy working environment.
- Other Ad-Hoc duties as delegated by Senior managers from time to time.
- To act to deliver good outcomes for retail customers whilst delivering a higher standard of customer care and enabling consumers to make effective decisions in their interests
- Previous complaints resolution experience would be a distinct advantage
Job Types:
Full-time, Permanent
Salary:
£20,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Life insurance
- Onsite parking
- Private medical insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Application question(s):
Work authorisation:
- United Kingdom (required)
Work Location:
In person
Reference ID:
CRD
More jobs from Pinnacle Pet Group
-
Sales and Retention Consultant
Borehamwood, United Kingdom - 1 week ago
-
Pet Claims Handler
Borehamwood, United Kingdom - 4 weeks ago
-
Reconciliations Administrator
Borehamwood, United Kingdom - 1 week ago
-
Content and Social Media Executive
Borehamwood, United Kingdom - 3 weeks ago
-
Payroll Specialist
Borehamwood, United Kingdom - 3 weeks ago
-
Service Desk Specialist
Borehamwood, United Kingdom - 3 weeks ago