E-commerce Coordinator - Salford, United Kingdom - TribePost

TribePost

Verified Company

Salford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Benefits:

10 am start
Performance Bonus
Pension scheme
Free refreshments
Flexible Holidays
Basement Parking

Touched Interiors is a global destination for the world's most exclusive and luxurious bespoke, made-to-order furniture, lighting, and home accessories.

Our brand is synonymous with elegance and innovation, offering a curated collection that reflects unparalleled craftsmanship and design.

At the heart of Touched Interiors is our multi-award-winning interior design division, celebrated for realising visionary dream designs for our private list of elite clientele worldwide.

E-commerce Coordinator - The Role:

The Ecommerce Coordinator will be responsible for managing and overseeing the day-to-day activities of the e-commerce platform. You will work closely with the Director.

The Ecommerce Coordinator will be responsible for monitoring website performance, managing inventory, processing orders, and managing timely delivery while ensuring customer service satisfaction.

They will also work collaboratively with cross-functional teams to ensure customer retention and growth of the business.

Main responsibilities and duties:

Own the online store, approving frontend updates for product pages, landing pages, collection pages, SEO, site merchandising, crossselling, search, and filtering to optimise site experience and performance
Responsible for daytoday management of web development agency management, including new product uploads
Analysis and reporting to drive optimisation of website and other ecommerce tools
General adhoc to support the wider team, working closely with buying/merchandising
Developing the tone of voice and brand image across communications channels
Producing rich, engaging content across all channels
Update product listings on the ecommerce platform
Ensure accurate and comprehensive product information, including sizes, lead times, and specifications
Regularly review and update product details to reflect inventory changes and new arrivals
Monitor market trends and competitors to ensure our pricing remains competitive
Implement pricing adjustments as necessary to maximise sales and profitability
Collaborate with relevant teams to strategise and execute pricing changes effectively
Utilise analytics tools to track key performance indicators (KPIs) related to ecommerce performance and adjust google marketing as required
Respond promptly to customer inquiries and concerns related to online purchases
Assist with general instore duties, providing support during busy periods
Collaborate with the retail team to maintain a cohesive customer experience across online and offline channels
Coordinate the processing of customer orders, including sending approved orders into production and ensuring timely delivery
Manage the endtoend supply chain process, from product sourcing to delivery, to optimise efficiency and minimise lead times
Collaborate with manufacturers, suppliers, and logistics partners to ensure seamless production and delivery processes
Support the design team by providing insights on customer preferences, popular trends, and market demands
Take an active role in business development initiatives, identifying new opportunities and partnerships to enhance the brand's presence and revenue streams
Assume operational responsibilities for the showroom, ensuring a smooth and visually appealing customer experience
Collaborate with crossfunctional teams to streamline processes and enhance overall business operations
Stay updated on relevant industry regulations and compliance requirements related to ecommerce and supply chain management

Key Skills and Qualifications:

Proven experience as an E-Commerce coordinator or similar role
Ability to work alone and selfmotivated
Familiarity with ecommerce platforms, preferably Shopify
Strong analytical skills with the ability to interpret data and make informed decisions
Effective communication skills, both written and verbal
Detailoriented and committed to maintaining highquality standards
Demonstrated ability to handle international and domestic shipping logistics
Strong business development skills with a focus on driving revenue and expanding market reach
Experience in managing showroom operations, including inventory control and customer engagement
A proactive and adaptable approach to problemsolving, with the ability to thrive in a dynamic and fastpaced environment
Knowledge of relevant regulations and compliance standards in ecommerce and retail

Experience of the following and Advantage: E-commerce specialist, e-commerce coordinator, e-commerce manager, digital coordinator, digital commerce coordinator, digital commerce manager, digital commerce specialist, e-commerce administrator

If you feel you have the necessary skills and experience to be successful in this role, click on 'APPLY' today, forwarding an up-to-date copy of