Volunteer and Events Administrator - London, United Kingdom - WaterAid

WaterAid
WaterAid
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job description


Volunteer and Events Administrator

Contract:
Permanent, Full Time


Salary:
£31,352 to £32,919 with excellent benefits


Location:
London, UK


About WaterAid:


Want to use your skills in events delivery to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere.

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.


Join WaterAid as Special Events Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

On top of that you'll be joining a 2020 Great Place to Work award-winning organisation.


About the Team:

The WaterAid Community, Events and Education team sit within the Mass Engagement department.

The team manage and deliver a diverse portfolio of fundraising and engagement activity ranging from challenge events, our partnership with Glastonbury festival to community fundraising, our volunteer Speaker Network and an education engagement programme.

The team delivers far more than income by deepening the engagement of new and existing supporters, raising awareness of WaterAid's work.


The Special Events team are responsible for the management and delivery of festivals partnerships, and support on a range of special events, engagement, media & supporter events and campaigns.

This role is managed by the Special Events Volunteer Manager.


About the Role:


This is a varied role and will suit someone who thrives in a busy environment, works under their own initiative and has strong administrative and time management skills, together with the ability to work onsite at multi-day festivals as part of an events team.


As our organised and efficient Volunteer and Events Administrator you will be responsible for the recruitment, selection, training and day to day management of our festival volunteer programme.

You'll work with the Special Events Volunteer Manager to ensure robust systems and processes are in place to make sure our volunteers have the best experience possible.


You will work closely with the wider Special Events team supporting on operational delivery, event logistics and taking a hands-on role at our events.

As well as providing administrative support on fulfilling Speaker Network requests for talks and workshops.


You'll also:


  • Manage administration processes and work with relevant teams to ensure accurate and compliant management of data.
  • Contribute towards the team's communications to support volunteers including on social media.
  • Support on the operational delivery, event logistics and take a handson role at events.

About you:


  • Excellent administrative and data management skills including knowledge of and experience in CRM databases and Microsoft packages.
  • Experience in managing volunteers/supporters/customers face to face and by telephone.
  • Excellent written and numeracy skills with high attention to detail.
  • Excellent verbal and written communication skills
  • Experience of following processes as well as lateral problem solving and an attitude of continuous improvement
  • A methodical approach to work with the ability to initiate, implement and complete multiple tasks to a high standard with minimum supervision.
  • Enthusiasm, a positive and proactive approach to work and the ability to work under own initiative and collaboratively as part of a teams.
  • Experience of working/volunteering at events
  • Work well under pressure and manage conflicting priorities
  • Ability to travel and work varied hours, including evening and weekends when required.

Closing date:
Applications will close at
23:59 on 3rd December 2023. Availability for interview is required on 7th and 8th December 2023.


Our Benefits:


  • 36 days' holiday (including 8 Bank Holidays)
  • Option to buy an extra 5 days annual leave
  • We offer a generous pension plan with employer contribution of up to 10%
  • Wide range of flexible and agileworking arrangement
  • Season Ticket Loan
  • Free annual eye tests
  • Pay as You Give charitable giving scheme
  • Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
  • Sabbaticals
  • Volunteer Day

Our Commitment

Our People Promise:


We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere.

WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have.

We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work.

We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voices and truly live our values.


Equal opportunities:


Safeguarding:

We are also committed to protecting everyone we come
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