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  • Junior Project Manager - London - Just IT

    Just IT
    Just IT London

    1 month ago

    Description

    Job Title: Support Desk Co-ordinator

    We are seeking a highly organized and experienced Support Desk Co-ordinator to join our team at Just IT in the City of London.

    Position Overview

    The Support Desk Co-ordinator will report to the Support Desk Manager and be responsible for the effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineering resource.

    The ideal candidate will have a minimum of 10 years' experience in a similar role and be flexible in their approach to existing working processes.

    Key Responsibilities:

    • Part Per Call Targets: Achieve optimal resolution rates for assigned incidents
    • Maintaining Customer Awareness: Keep customers informed of incident progress and status updates
    • Field Engineer Feedback: Provide regular feedback to field engineers on tasking and performance
    • Effective Allocation: Allocate fault calls to field engineers within defined geographic areas
    • Workload Re-adjustment: Rebalance field engineer workloads to meet service levels and customer commitments
    • Service Level Improvement: Contribute to improved service levels and customer satisfaction through effective allocation and adjustment of field engineer workloads
    • Budgetary Expenditure: Limit budgetary expenditure by optimizing field engineer utilization
    • Parts Ordering: Efficiently manage parts ordering to reduce logistics expenditure
    • Logistics Utilization: Optimize logistics resources to meet cost targets
    • Network Cabling, Motorola / Cisco Access Points, LG / Philips Screens, HIK Vision hardware, Samsung / iPad, Clarity Brickstream / Aurora / Xovis, Tills / Ped / C&P, and Ethernet / Telephone / Co-axial maintenance and troubleshooting

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Junior project manager