Claims Handler - Aylesbury, United Kingdom - BT6 Resourcing
Description
Job Title:
Claims Handler (Automotive Services)
Location:
Blackpool/Preston (North West)
Salary:
£22k + Bonus + Benefits
Anticipated Start Date:
December 2023/Early TBC
Company Description
Our client are a fast growing, technology led company that delivers market leading (and award winning) solutions and services to motor insurers reducing exaggerated claims costs.
They are the UK's leading independent insurance outsource partner, specialising in motor insurance claims, third party capture, credit hire defence plus debt recovery and we represent some of the largest insurers, accident management organisations and vehicle rental companies in the UK and ROI.
They passionately believe in nurturing, supporting, and developing their people, offering good remuneration and other financial incentives. If you want to grow with their business, they will support your career development.Our client have a reputation for being disruptive, challenging the norm, a fierce focus on first class service and a can-do attitude.
They want all of their clients to feel that they're a delight to deal with, with the engagement and delivery process being a breeze.
Job Summary
We are looking to recruit intervention claims handlers in a full-time permanent position to support the company's continuing growth, reporting to the Bridgetech Automotive Services Team Leader.
The role is a hybrid role, with travel into a Preston/Blackpool (or near) office at some point in the future.
invoice payments.
Experience working in a similar role is desired, but not essential.
Key tasks
- Making and receiving calls to thirdparty claimants and using your skills to capture the claim into the
partner providers
- Updating the systems of record
- Obtaining status updates on the vehicle repair and conveying this to the insurer, replacement vehicle
- Obtaining the necessary invoices for the repair costs and the vehicle hire, and any specialist costs,
- Prepare the pack for payment
Skills and Knowledge Requirements
- Knowledge of the motor insurance market
- Previous experience of providing excellent customer service
- Excellent telephone manner
- Good verbal and written communicator
- Good Excel, Word and Microsoft Office skills
- Attention to detail
- A cando, positive mentality
- Ability to work under pressure and to target
Preferred Skills - Knowledge
- Experience gained working in the insurance or credit hire sector.
Success Criteria
- On target successful daily conversions
- Monthly targets met, or exceeded
- Delighted customers
- Your ability to work as a team player
- Asking for assistance early when needed
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