Technical Support Specialist - Norwich, United Kingdom - Borg & Overström

Borg & Overström
Borg & Overström
Verified Company
Norwich, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are looking for a Technical Support Specialist to join our Quality Team. This role carries the responsibility technical after sale customer excellence.

Key Responsibilities

  • Customer Technical Training video meetings conducted as virtual customer/site visit meetings
  • Product Demonstrations general normal features and function
  • Warranty Returns Processing driving evaluation of return claims, producing reports and coordination with Accounts
  • Product testing general normal function testing

Personal qualities:

  • Attention to detail, quick thinking, and a demonstrated proficiency in collaborating with customers.
  • Proven experience in working with a team, with a mindset and goal in developing the best experience.
  • Selfstarting and treats the brand as your own.
  • Deals well with criticism and able to collect feedback easily.
  • Great communication skills.
  • Lifelong learner and able to identify new learning opportunities.
  • Minimum of 2 Years' experience working in a technical or product service role
  • Must be onsite in person at Head office and some European Travel may be necessary
  • Good IT knowledge for practical use (MS Word Excel & CRM/ERP)
About the company...

Borg & Overström is a manufacturer of premium drinking water systems. We continue to expand in existing and new global markets.

Already in 46 countries, we have a clear plan to be truly global having successfully entered the USA and UAE markets.

Benefits to you...

Generous basic salary £28,000 - £32,000 per annum

Friendly and supportive team to work with

Holiday allowance increase year on year (up to max of 25 days)

Career progression and on-going training

Laptop

On-site parking
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