Account Handler - Manchester, United Kingdom - The Ardonagh Group

The Ardonagh Group

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking individuals to handle a book of miscellaneous Professions business within our rapidly expanding specialist Professional Indemnity Team in Manchester.

Full training and support will be given.

The role of the Account Handler is to provide office-based support in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal.

The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

Key Responsibilities

Ensure the smooth running of assigned portfolio on a day to day basis
Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources
Independently respond to queries from both clients and insurers in a proactive manner, whilst keeping consultants informed as appropriate
Coordinate administration of schemes including invoicing, management information, claims data, communication materials and other associated queries
Resolve any identified discrepancies in provider documentation before sending to clients
Maintain client records and data in line with Towergate systems and protocols
Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and Towergate colleagues.

What we are looking for from you:

Background in Customer Service/Sales
Excellent communication and interpersonal skills
Proactive attitude, with the ability to use initiative
Excellent organisational skills
The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
Effective teamworking skills
Influencing and negotiation skills
Oral and written communication skills
Commercial awareness
Willingness to learn
Resilience and problem solving skills