Customer Service Advisor - Swindon, United Kingdom - Frankly Recruitment

Frankly Recruitment

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an exciting business working with care homes to book resident appointments. If you love customer service or want an account management role this is for you
You will work in the Swindon office on a salary of £21-£23k PA
8.30am - 5pm or pm Mon - Fri

The purpose of the role is to build and maintain strong relationships with care homes through regular contact and acquiring resident lists to book their regular appointments.

The team is also a point of contact to resolve any issues that occur and ensure that the care homes are delighted with the service at all times.

Key Accountabilities and Responsibilities

Proactively build and maintain strong, lasting relationships with care homes.
Ensure all care homes within your remit receive exceptional customer service.
Achieve retention of care homes against agreed KPIs.
Ensure the patient database is refreshed and maintained with accurate and uptodate information at all times
Working alongside the business development for the onboarding of customers/care homes

Qualifications and Skills

This role would be suitable for an individual with a wellrounded experience in B2B sales/ account management/customer success
Experience working with care homes in any capacity is beneficial
Must be comfortable Liaising with customers on the telephone
Must be tenacious in ensuring all care homes have regular contact and updates
Accuracy and a keen eye for detail is key to this role

The Benefits:

Competitive Salary
Private Medical Insurance.
Life Assurance.
Contributory pension scheme matched up to 5% on successful completion of the probationary period.
28 days holiday entitlement (inclusive of bank holidays).
Discounted eyewear and hearing products.