Case Management Officer Level 1 - Kendal, United Kingdom - South Lakeland District Council

South Lakeland District Council

Verified Company

Kendal, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Are you motivated to work for an ambitious Organisation, here to empower and inspire our communities to thrive?

Here's some information about us

_ We Are South Lakeland._

Some details about the role

Being a Case Management Officer, working within 'Places and Environment', you will be multi skilled across a number of service areas, encompassing predominantly Building Control.

You will manage and resolve cases, taking ownership through to completion.

What does Case Management Involve?

Working on a professional and integrated case management basis, Case Management Officers will respond to and seek to resolve service requests from external and internal customers using technical knowledge, business rules, statutory guidance, systems and processes and following workflows in place.
Delivering high quality and continuously improving services, taking responsibility for resolving issues as efficiently and effectively as possible on a wide range of activity.
Ensuring attention to detail, accuracy and excellent customer focus to deliver high standards of service and seek to resolve cases as quickly and efficiently as possible.
Promoting selfservice where appropriate and ensure detailed and accurate records are kept.
Developing a range of skills, knowledge and in some instances, undertake training to enhance their proficiency.

What we are looking for in you

An understanding of customer focused, service delivery role.
Proven ability to analyse and respond to requests and understanding when to escalate a case.
Proven ability to be accurate, detailed and professional in approach to work.
Proven ability to deliver high standards and good customer service.
Strong ICT skills and proven ability to learn new systems quickly.

In addition you will

Have a minimum of GCSE pass in English & Maths, or equivalent experience.
Proven ability to communicate tactfully and effectively, in person, in writing and by telephone.

What we offer:

Being part of an innovative, forward thinking, supportive and solutions focused team

Smart working

Working in a ways that gets the best outcomes
Generous Annual Leave Entitlement (23 days holiday per annum + Bank Holidays (raising to 28 days after 5 years service))
Flexi time being able to accrue up to 13 additional flexi days + 5 additional banked flexi days per annum
An attractive pension scheme

Equality of opportunity

Would you like to join us, share and develop the experience and above all, make a difference ?

Case Management Role Profile

Interviews will be held**:
Week Commencing 02 January 2023