Service Desk - Catterick Garrison, United Kingdom - The Vehicle Group
2 weeks ago
Description
The Vehicle Group (TVG) are one of Europe's leading automotive technology and vehicle CCTV manufacturer's specialising in vehicle security, CCTV, telematics and power management.
Due to the continued growth and expansion of our service department, a number new and exciting employment opportunities have become available based at our head office on Colburn Business Park, Catterick Garrison.
Working within a busy Service Desk Team, you will be on the front line for our rapidly growing customer base, providing first class customer support and advice in line with our portfolio of products and services.
- provide advice and to perform troubleshooting techniques in a live environment
- diagnose faults/parts required when necessary and to subsequently raise support tickets
- assist with any other software related support function incl. footage review & downloads
- deal with engineer bookings including all associated administration tasks
You will handle a new request from the initial reporting of the issue, through to scheduling an engineer, requesting kit dispatches and arranging site visit appointments convenient to the customer, ensuring the customer is completely satisfied.
You must be able to work efficiently within an extremely busy environment and will be required to adhere to strict Customer SLA's.
- High pressured customer service/call centre environment
- First line technical support
- Service Department
- Automotive/CCTV industry
Education/Qualifications:
- High school or equivalent, good standard of English and Maths.
Job Types:
Full-time, Permanent
Job Types:
Full-time, Part-time
Salary:
From £22,000.00 per year
Schedule:
- Monday to Friday
Work Location:
One location
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