Director - Central London Retail & Mixed Use - CBRE

CBRE
CBRE
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Posted- 21-Apr-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Property Management- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland
Role Purpose


Managing your own workload and that of your direct reports to deliver all property management activity, as listed in the key responsibilities below.

This is both a commercial property management and a leadership role, reporting to a Client Services Director and the client's senior leadership team.

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Key Responsibilities

  • Manage the transition of clients/properties in and out of CBRE management
  • Compliance relating to sites, taking action or escalating any issues relating to noncompliance
  • Carry out property inspections
  • Ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to brokers for renewal and ensuring that all insurance premiums are recharged to tenants
  • Taking the appropriate action in response to any legal notice received in relation to a managed property
  • Prepare data for client meetings and lead presenting in such meetings, ensuring recording of minutes and implementing of actions arising
  • Ensure rent demands are raised accurately and on time
  • Ensure credit control targets are met for rent and service charge collections
  • Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales
  • Review and obtain approval of service charge budgets, alongside onsite facilities teams
  • Approve service charge year end reconciliations in accordance with RICS guidelines / client instruction
  • Identify and progress opportunities for crossselling, providing additional services to clients
  • Arrange and chair occupier meetings and occupier liaison meetings on a regular basis
  • Ensure recording of minutes of occupier meetings and 121 meetings are completed within 5 working days, implementing all actions arising
  • Take appropriate action for all forthcoming diary / lease events
  • Be fully conversant with, and adhere to, the rules and procedures contained in the Company's FCA Insurance Business Compliance Manual
  • Explore opportunities for new business generation and be an effective presenter

Person Specification/Requirements

  • Preferably RICS qualified
  • Experienced in leadership, coaching and people management
  • Constantly updating knowledge of legislation relating to property management, in order to manage the portfolio effectively and to make recommendations to the client
  • Able to build and maintain colleague and client relationships
  • Understand and grow knowledge of a client's investment objectives
  • Able to recognise opportunities for selling additional services to clients
  • Able to build and maintain tenant / customer relationships
  • Understand the principles of lease structure and be able to read and understand a lease
  • Understand the principles of turnover rent and able to read and understand a turnover rent clauses
  • Understand VAT, banking and credit control methods
  • Able to use IT software such as Word, Excel and other databases
  • Able to contribute to team and department business plans
  • Able to delegate, supervise and develop junior team members
  • Able to work as part of a team, supporting other team members and recognising the work of others
  • Build and maintain relationships with other parts of the wider CBRE service lines
  • Excellent interpersonal skills
  • Ability to prioritise and coordinate tasks efficiently ensuring all deadlines are met
  • Maintains a positive attitude towards routine tasks and workload
  • Accurate and exceptional attention to detail
  • Proactive and enjoys working autonomously and as part of a wider team
  • Confident and assertive where required
  • Sociable and outgoing
  • Flexible approach to work
  • Understands and appreciates the importance of using discretion

ABOUT CBRE

  • CBRE Group, Inc
(NYSE:

CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2020 revenue).

The company has more than 100,000 employees serving clients in more than 100 countries.

CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

CBRE offers a range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and S
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