senior business development specialist - customer experience - Greater London - beBeeObservability

    beBeeObservability
    beBeeObservability Greater London

    5 days ago

    Job title: Team Lead, Technical Account Manager

    Description

    Job Description:

    As a Technical Account Manager Lead, you will be responsible for leading a team of Technical Account Managers to deliver exceptional customer experiences. This role requires strong leadership skills, technical expertise, and the ability to analyze customer data.

    The ideal candidate will have experience in cloud DevOps, observability tools, and team management. You should be able to define and track key performance indicators (KPIs) related to customer onboarding and satisfaction.


    Requirements:


    The following qualifications are necessary for this position:


    • Experience in Cloud DevOps with AWS or equivalent Azure/GCP platforms

    • Background knowledge of observability tools such as Kibana, Open-Search, Grafana, Datadog, Sumologic,
       NewRelic AppDynamics Dynatrace Prometheus SignalFX Instana Splunk Honeycomb Jaeger

    • Strong analytical and communication skills


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