Estate Steward - Manchester, United Kingdom - Zenith Management
Description
Zenith is proud to be one of the UK's leading property management companies.
Our core values are professional, reliable, straightforward and accountable; we are looking for individuals who share these same qualities to be part of our success.
Role Summary:
Working Pattern: 8:30am to 5pm (Open to flexibility)
The role of the Estate Steward helps to manage the estate, providing a safe, secure and well-maintained environment and above all delivers a standard of service for residents and visitors unmatched outside of the Zenith estates.
Key Duties and Responsibilities:
- You'll be expected to, amongst over elements of the role;
- Assist residents and provide a professional, polite and courteous service
- Complete inspection logs and report any defects, concerns, or potential health and safety issues
- Manage the bins, refuse stores and chutes. This will include keeping the areas clean and tidy, rotating bins and ensuring that refuse and recycling is ready for collection
- Keep external entrances and communal areas clean and tidy, including litter picking, removing cobwebs and spot cleaning
- Undertake general maintenance and repairs of the building and estate as directed, including plumbing, painting and joinery
- Stock control of bulbs, PPE and cleaning materials
- Obtain meter readings when required
- Welcome and escort third party visitors and contractors engaged on site to the areas that they are required to work in, as well as the signing off of site reports for contractors
- Liaise with other site staff, as well as the Facilities Manager and Property Manager
- Sweep, wash down and keep the car park areas clean and tidy
- Check the working order and condition of: lighting; heating; fire control systems, alarms and smoke ventilation; lifts; water pumps and tanks; doors and windows; waste chutes; access control systems, locks and security
- Perform additional tasks and duties as may be required
Personal Qualities and Experience:
- A general maintenance background or previous history working as a multi skilled operative is required
- Excellent communication skills
- Be a team player
- Proactiveness and the ability to work independently and on own initiative
- Organised and adept at managing and prioritising workload
- Crisis management skills
- Adaptability between tasks
- Ability to take instruction
- Attention to detail
- Knowledge of apartment systems, facilities and equipment onsite and a basic understanding of how to use them (smoke alarms and fire panel)
Skills for the job
Communication
Customer Service
Motivated self-starter
Team Player
Benefits
Employee Assistance Programme
Mental Health First Aiders
Length of Service Awards
Birthday Vouchers
Social Events
Cycle to Work Scheme
Mobile Discounts
Employee of the Month Award
Annual Winter and Summer Events
Colleague Referral Scheme
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