Customer Service Advisor - Warwick, United Kingdom - Calor Gas Ltd

Calor Gas Ltd

Verified Company

Warwick, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job no: 506928

Work type:
Permanent full-time

Location:
Warwick

Categories:
Operations

Customer Service Advisor - Metered Supply Team
- Tachbrook Park, Warwick

£21,255 to £21,500 With Excellent Benefits

Creating a better world, a better company, and a more fulfilling future _
Calor is an exciting and inspiring company to work for, where investment in our people's skills and knowledge is integral to our success. We ensure a supportive and inclusive working environment which is underpinned by our culture of expertise, safety and trust. These things allow us to lead the way in terms of sustainability, innovation and personal development._
As the lead supplier in the UK LPG market, things rarely stand still for us. From humble beginnings, and as part of SHV Energy, Calor has continued to develop and diversify, ensuring that our service offering is expansive, progressive and relevant to our customers. It is our people that enable us to do that, which is why they are the heart of our business._

The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Customer Service Advisor - Metered Supply Team

Key responsibilities will include:

Respond to basic enquiries relating to our Central Customer Support team during busier periods.
Always maintain a high standard of customer service, regularly demonstrating initiative to retain customer loyalty and promote Calor products and services
Be receptive to complaints or problems, research and resolve them
Provide speedy and accurate information by telephone and in writing in line with procedures
Advise and update customers on gas deliveries and schedules
Operate all systems (computerised and administrative)
Communicate effectively with all relevant site/company and external departments
Be able to work and cooperate as part of a team, assisting and supporting colleagues and other departments and sharing best practice
Assist in developing processes for constant improvement for the benefit of the customer and Calor's business goals
Retain a positive attitude towards learning, growth and change
Take responsibility for own development
Always demonstrate a professional and positive attitude
Understands and complies with Calor's HSE polices, and understands the importance of such

As such we would like you to have/be:

Have excellent interpersonal skills and display effective written and verbal communication skills
Have excellent organisational and administrative skills
Highly selfmotivated with the ability to manage workload
Work effectively as part of a team and possess a flexible and adaptable approach
Be able to demonstrate initiative and analyse problems
Able to handle all calls, in a professional and empathetic manner
Receptive to and resolve complaints or problems
Demonstrate customer focus and are tenacious in the pursuit of business and team goals
Experience of outbound sales calling, in particular customer retention work would be an advantage but is not considered essential for this role
Have working knowledge of Microsoft Word, Excel and Outlook

We look for people who are open minded, embrace new ways of working, step out of their comfort zone seek out new opportunities and look to continuously learn.

Opportunities to progress, to develop and to be recognised for your achievements are part of our daily life, and we want to share that with you Together with your commitment, drive and personal performance, we believe you can bring out the best in yourself at Calor.

We look forward to hearing from you

To be considered for the above opportunity you must be eligible to live and work in the UK._
If you are successful in being offered this role, you will be required to carry out preemployment checks including but not limited to a medical assessment and DBS (basic disclosure) check._
Calor Gas Ltd. _is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background._

Advertised: 21 Jul 2023 GMT Daylight Time

Applications close: 04 Aug 2023 GMT Daylight Time