Ophthalmic Assistant - Grimsby, United Kingdom - Newmedica

Newmedica
Newmedica
Verified Company
Grimsby, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

WHO ARE WE?
Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.

  • Our Purpose is to make a positive difference to people's lives
  • Our Vision is to change lives through better sight and eye health
We provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 160,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.


ROLE SUMMARY
Ophthalmic Assistants are the public face of Newmedica and are integral to the successful operation of the clinic.

They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment.

They are also responsible for ensuring the smooth and efficient administration of the clinic, including ensuring that appointments are booked and that clinics are full, retrieving patient notes, recording and filing clinical outcomes and utilizing Newmedica's electronic patient records.


Combining a friendly and accessible personal manner with basic clinical testing skills, they pride themselves in delivering great customer service and their ability to work within small teams to maintain and enhance processes to maximise quality and efficiency.

No clinical knowledge is assumed (full training will be given) but intellectual curiosity is required.

It is expected that the company's growth plans will provide ongoing challenges for the post-holders as well as appropriate career development opportunities.


KEY RESPONSIBILITIES

Primary responsibility for delivering ongoing clinic services including:

  • Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
  • Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with Newmedica's central operations team, updating Newmedica's electronic patient records and producing and providing letters to patients.
  • Performing, verifying and recording results of clinical testing with absolute integrity.
  • Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required.
  • Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic.
  • Appropriate escalation of process, clinical, equipment, quality or infection risk issues.
  • Maintaining a positive relationship with client teams at every interaction.
  • Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required.

THE INDIVIDUAL
EDUCATION & QUALIFICATION

  • A good level of general education or with equivalent experience
  • GCSE Maths and English
EXPERIENCE & KNOWLEDGE

  • Proven customer service skills with a passion for customer care. Previous experience of working with patients or carers would be desirable although not essential.
  • Ability to build a working knowledge of eye physiology and treatment. Previous experience is not expected.
  • Fully computer literate comfortable with Microsoft Office products and the ability to learn new patient record systems.
SKILLS & PERSONAL ATTRIBUTES

  • Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
  • Excellent verbal and written communication skills with a good telephone manner.
  • Excellent organisation skills and the ability to multitask.
  • Committed to delivery of consistently high standards of testing and administration.
  • Enjoys the routine and rhythm of a process driven environment.
  • Comfortable making a significant contribution in a small team.
  • Able to balance working independently with appropriate escalation.

SUPPLEMENTAL INFORMATION COMMON TO ALL ROLES

ADDITIONAL RESPONSIBILITIES

  • Actively promote and market Newmedica and present a positive image of the Company and its activities both within and outside the Healthcare environment.
  • Undergo any selfdevelopment and training as necessary for success in the role and provide support and development for others where appropriate.
  • Carry out any duties at all times in accordance with the Company's policies including Equality and Diversity and Health and Safety.
  • Undertake all responsibilities in adherence with Newmedica Policies and Protocols for Infection, Prevention and Control.
  • Promote by positive example both internally and externally, the purpose and vision of Newmedica.
  • Undertake any other responsibilities commensurate with the grade of the post, which the Principal or their senior man
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