Service Desk Analyst - Birmingham, United Kingdom - ITECCO

ITECCO
ITECCO
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Location:
Birmingham (Hybrid)


Salary:
£30,000 - £35,000 DOE


Role
:
Service Desk Analyst


One of my best clients are looking to take on an experienced
Service Desk Analyst to join their IT team on a permanent basis.

This person will be responsible for providing 2nd and some 3rd line support over 200 internal staff based bothon-site and remotely.


This person will be accustomed to working in a fast paced and dynamic service desk environment, answering tickets, and troubleshooting through to resolution.

This person will also have a strong background in IT Support and will be motivated by excellentcustomer service.

My client's IT department works in an ITIL environment so prior experience of this nature would be highly beneficial.


Experience with the following is crucial:

  • Windows 10
  • Windows Server
  • Active Directory
  • Azure
  • Exchange
  • TCP/IP
  • DNS/DHCP
  • MDM
  • Backup experience

Desirable skills:


  • VMware experience
  • ITIL V3 or V4 certification

Benefits of the role:


  • Hybrid working
  • Perkbox
  • Bonus Scheme

Keywords:

IT Support, 2nd Line, Second Line, 3rd Line, Third Line, Service Desk, Helpdesk, IT Analyst, IT Engineer, IT Technician.

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