Learning & Development Manager - Hammersmith

Job summary

We are looking for an enthusiastic and forward-thinking Learning Manager to lead and support our Learning and Development team, ensuring top-tier service delivery across the Learning and Development function.

Responsibilities

• Manage the overall operations behind The Harrods Welcome and The Retail Welcome, including team management, stakeholder engagement, continuous improvement of programs and deliverables, and act as an escalation point.
• Work with the business to identify learning needs and identify appropriate solutions to develop the required skills, knowledge and behaviour for the intended audience.
• Performance Management - Supporting the Senior Learning Manager to deliver Harrods people performance annual cycle, including preparing the launch of online processes (e.g. annual reviews, goal setting) via Workday
• Collaboration with the wider Learning & Development team by actively sharing ideas, best practices, and insights; and championing L&D-led initiatives.
• Regularly engage stakeholders throughout change journeys and/or to drive engagement and success of L&D initiatives for their function.

Qualifications

• Experience in digital platform functionality, capability and approach (our LMS is Workday).
• Experience of facilitating learning and training as well as leading strategic discussions
• Are a self-starter, with the ability to handle continuous change, ambiguity and work at pace.
• Are a creative thinker, who is able to think outside the box to create unique experiences
• With an emphasis on continuous improvement, you will contribute innovative ideas to enhance the L&D function, all while maintaining a positive attitude.

Job description