Membership Coordinator - London, United Kingdom - Chapter Zero

Description

Membership Coordinator

January 2024
A key addition to our small team as we accelerate the growth of Chapter Zero - a philanthropically funded organisation which inspires non
- executive directors to lead on climate from the boardroom.

This full-time role will play a crucial part in managing our growing member base.

It will be mainly home based with 1-2 days per week in the Chapter Zero office to work closely with our small team at the Institute of Directors, London, and at our partner organisations.

Can you see yourself working at the centre of a network helping business's most senior leaders drive action on climate? Are you ready to work with a passionate, experienced team as our Membership Coordinator?

This role would suit a highly organised team player with excellent communication skills and strong attention to detail, with an interest in corporate sustainability issues, and who is comfortable working in a fast-paced scale up environment with tight deadlines.

About Chapter Zero
Chapter Zero exists to equip and inspire non-executive directors (NEDs) and chairs to lead on climate from the boardroom. Our membership of more than 2,900 includes representation from over 70% of the FTSE 350.

Working with a network of strategic partners including management consultancies, business schools, law firms, NGOs and beyond, we deliver toolkits, masterclasses and expert briefings for our members, helping them lead their companies to transition to the net zero economy.

We are a not-for-profit and are philanthropically funded through our partnership with the Centre for Climate Engagement at Hughes Hall, University of Cambridge.

We are part of an international network managed by the Climate Governance Initiative - an initiative developed under the auspices of the World Economic Forum, comprising 30 Chapters in over 70 countries.

We are purpose-led and have a small core team, supported by our very active and approachable board, to deliver the strategy to accelerate the transition to net zero.

Role

This role is central to the successful delivery of our 2024 members programme, consisting of online and in-person events and supporting content to drive the business response to net zero.

You will report to the Senior Communications Manager and work closely with the Digital Marketing Executive as a core part of the membership team.

Your responsibilities

• Monitor our central inbox and act as main point of contact for members, responding to enquiries and requests promptly and professionally.
• Manage Chapter Zero's CRM system, ensuring member profiles and the profiles of their associated organisations are kept up to date.
• Update and analyse Chapter Zero's membership data for board meetings and funders, including new board appointments for members and quarterly FTSE 350 company changes.
• Support the Digital Marketing Executive on integrated processes between our website, thirdparty platforms and Salesforce.
• Work with the Senior Communications Manager to identify new opportunities for increasing member engagement and improve the member engagement journey.
• Attend our inperson member events and provide ontheday event support where required.
• Log and analyse member feedback to inform our programme development and gain insight into our members' needs.

Essential skills and capabilities

• Prior experience in administration for a membership organisation
• Experience managing data and using customer relationship systems like Salesforce
• Ability to work in a fastpaced environment with tight deadlines
• Have strong attention to detail with the ability to capture and distil large amounts of information clearly
• Excellent written and verbal communication skills
• Competent use of Microsoft Excel
• Collaborative team player

Desired experience

• Prior experience working/communicating with boardlevel professionals
• Knowledge and interest in climate and corporate sustainability issues
• Understanding of content management systems and web page creation
• Familiarity with platforms such as Zoom and Typeform

Rewards and benefits
A competitive salary of up to £25,300, with the ability to work mainly remotely.

You must be able to work at least 1 day a week at our offices in central London and occasionally 2 days a week, such as on event days.

Benefits include 25 days holiday plus office closures, 4% employer pension contribution, life assurance and Medicash plan.


What happens next?

Stay safe online - Chapter Zero will never ask for payment or your bank details as part of our recruitment process.

Job Types:
Full-time, Permanent


Salary:
Up to £25,300.00 per year


Benefits:

• Additional leave
• Company events
• Company pension
• Life insurance
• Private medical insurance
• Work from home

Schedule:

• Monday to Friday

Ability to Commute:

• London (required)

Work Location:
Hybrid remote in London