Team Leader - Northampton, United Kingdom - CCA Recruitment

CCA Recruitment

Verified Company

Northampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Team Leader

Location:
Northampton

Hours: 37.5 Hours Monday - Friday 8am-6pm, Sat 8am-1pm (1 Sat in 4 paid at double time overtime

Salary:
Up to £28,500 DOE OTE £31,500 + benefits

As a
Contact Centre Team Leader you will be responsible for leading a team of Advisors, ensuring that each Advisor meets their individual objectives and also the overall team's objectives.

Are you a passionate Contact Centre Team Leader looking for job satisfaction?

Your role as a Contact Centre Team Leader will involve:

Managing a team of telephone advisors and driving performance
Observe and coach each advisor within your team, implementing coaching and performance improvement plans for each team member as necessary in order to improve team/departmental performance.
Responsible for holding monthly 121 performance reviews, identifying areas for improvement and setting the appropriate development plans
Holding daily and any ad hoc briefs with your team to ensure they are informed of any business changes
You'll play a key role in promoting a competitive yet fun environment contributing to the design and implementation of centrewide incentive programmes (e.g., theme days, prizes/recognition awards) to maximise your teams' performance.

Skills for this Contact Centre Team Leader:

Previous experience leading others in a contact centre
An effective leader of people
You'll be passionate about tech support, ensuring this plays a big part in the day to day running of the team.
You will feel comfortable working in a target driven and changing environment and be able to respond to changing business needs such as monthly target changes.
Proven planning and organisational skills
Communicates and presents comfortably at a high level both written and verbally

Job Types:
Full-time, Permanent

Pay:
Up to £28,500.00 per year

Benefits: