Customer Support Specialist - Nottingham, United Kingdom - TMS (Analysis) Ltd

Description

Assist customers with inquiries, concerns, and requests in a professional and timely manner

• Perform data entry tasks accurately and efficiently
• Upsell products or services to customers when appropriate
• Analyse customer needs and recommend appropriate solutions
• Maintain a high level of product knowledge to effectively address customer inquiries
• Any experience in the commercial transport industry would be highly desirable but not essential as full training will be provided.

Required Skills:

• Excellent telephone manner
• Excellent communications and literacy skills
• Previous experience of providing helpdesk or call centre service
• Ability to develop good working relationships with colleagues and customers
• Work independently and as part of a team
• Accuracy and attention to detail is essential
• Excellent knowledge of Windows operating systems (Windows, 7, 8, 10 and 11)
• Experience and excellent ability using Excel, Power BI, Word, Outlook etc)

Please submit your CV highlighting your relevant experience for consideration.


Pay:
£26,000.00-£29,000.00 per year


Benefits:

• Company pension
• Free parking

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

- customer service: 2 years (preferred)


Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person


Reference ID:
TMS2024