Residential Maintenance Administrator - Carlisle, United Kingdom - Adecco UK

Adecco UK

Verified Company

Carlisle, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Residential Maintenance Administrator - up to £25k plus benefits - Carlisle

Our client, a fast growing and innovative business based in Carlisle, is looking for a Residential Maintenance Administrator to join their team.

They're looking for someone who has good attention to detail and a positive outlook, and who can work closely with their operations team in effectively scheduling work for their engineers in their operations department.

Benefits:

You'll be joining a friendly, professional and supportive team and enjoy continuous learning and development opportunities as well as:

Salary circa £25,000 p.a. (depending on skills and experience)
Discretionary bonus based on individual and business performance.
Holidays 25 days a year plus bank holidays
Pension plan provision.
Company phone, laptop

Duties and responsibilities:

Liaising with the Operations department, both officebased staff and service engineers to ensure works are being delivered effectively
Working closely with the CS team triaging CS tickets for client comms and rescheduling
Data input to the CMMS system, such as new assets and spare part entry
Preparation of client quotes and updating relevant trackers
Working with the Customer service team to create, deliver and implement new systems and processes to continually improve service to customers.
Generating customer communications and media (posters & flyers) and ensuring these communications match the schedule of the engineers
Validation of work orders in our CMMS system for completeness, including corrective and followon work orders.
Assist to produce, from the system, reports on service status and issue appropriate communications to customers to rectify.
Ownership of the service tracking system, monitoring progress across various sites to ensure that the required completion rates are being achieved, and accurately recorded
Assist with coordinating and representing servicing updates, forecasts and progress reports to the business.
Assist with monthly reporting and billable works

About you:

The core attributes we are looking for are being organised, with attention to detail and being able to think "outside of the box".

You need to be self-motivated, hard-working, and able to use your initiative. Strong IT skills would be beneficial using the full Microsoft 365 package, MS Excel and Word in particular.

Experience in Customer Services
Call Centre / Helpdesk Centre experience desired
A strong desire to provide excellent customer service on each interaction
Comfortable in handling complaints
Integrity and trustworthiness towards the company
Must be able to find advice and solutions for customer queries and provide reliable information
Team working, customer advocacy and administrative ability
Strong organisation skills and an eye for detail
Excellent interpersonal skills
Strong sense of ownership, urgency and work ethic
Ability to learn and work in multiple systems simultaneously

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Austin Burrell