Customer Care Consultant - Sidcup, United Kingdom - MB Group

MB Group

Verified Company

Sidcup, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Client, a leading car manufacturer are currently looking for a
Customer Care Consultant to join the business based out of their Sidcup Dealership.

As a
Customer Care Consultant you will:

Understand the customer journey experience and be committed to delivering an unrivalled level of customer service.
Build report and go that extra mile for our customers, ensuring that the customer is 100% happy.
Talk and listen to our customers to understand their needs and accurately qualify their requirements, overcoming any objections and ensuring we try everything in our power to win them back.
Maximise outbound calls to their potential, proactively booking all customers to 100% of target and achieving all daily KPIs

To be a
Customer Care Consultant

Superb telephone communication skills via phone
Excellent levels of customer service
Computer literate
Have experience in sales ideally over the phone (ideal)
Precise planning and organisational skills
Work efficiently under pressure and to set targets
Be polite, friendly and persuasive
Have excellent rapport building skills

About the company

Excellent basic salary £25,000
Fantastic career progression
Great working environment
Car discounts and schemes
Market leading benefits including healthcare, pension, childcare and company lease scheme

About our client

Our client is a leading car automotive dealership in the UK specialising in Japanese brands, they currently employ over 500 people across 11 retail dealerships and are looking to expand even further.

What's next?

Salary:
£25,000.00 per year

Benefits: