Customer Service Advisor - Bury St. Edmunds, United Kingdom - Additions Personnel Limited

Additions Personnel Limited
Additions Personnel Limited
Verified Company
Bury St. Edmunds, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our client in Stanton is looking for an experienced Customer Service Advisor to join their team. This role will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for the team and to document processes within the manufacturing team

This is a great opportunity to work for a company who are rapidly growing with year on year growth.


Main Duties & Responsibilities

  • Checking accuracy of orders, quotations and invoices
  • Taking phone calls from customers
  • Contacting customers to obtain missing information or answer queries
  • Liaise with purchasing to ensure timely deliveries
  • Maintain and update customer sales records
  • Stay up to date with product information
  • Undertake some simple credit control under the guidance of the Head of Accounts
  • Provide a professional, courteous and efficient service to all customers and staff
  • Deputize and provide cover for absent colleagues as required, and regularly refresh on processes to ensure this can be achieved effectively

Knowledge, Experience & Skills Required

  • Possesses a good standard of numeracy and literacy, and IT competent
  • Good understanding of and a commitment to safe working practices
  • Previous sales administrator experience is preferred
  • Hands on experience using CRM software and Google G Suite products
  • Excellent telephone manner with good communication skills

Personal Characteristics

  • Conscientious, reliable, with good attendance and timekeeping standards
  • Honest, trustworthy, able to work unsupervised
  • Keen to learn and acquire new skills, responds positively to feedback
  • Demonstrates initiative and contributes ideas
  • Pragmatic approach to problemsolving without cutting corners
  • Flexible, adaptable, and calm when working under pressure
Hours are Mondy to Friday hrs with a 2pm Finish on Fridays.


Pay:
£23,000.00-£24,500.00 per year


Benefits:


  • Casual dress
  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday
  • No weekends

Experience:


  • Customer service: 2 years (preferred)

Work Location:
In person
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