Senior Consultant - Camborne, United Kingdom - AML Finance Group Ltd

Description

Role :
Senior Consultant

• Duration : 6+ months
• Location : Remote

Roles and responsibilities:

• Handle queries from business customers with the best use of customer service skills
• Understand the background of the query, do required research with the provided tools, and respond appropriately, resolving issues if any
• Escalate or communicate to other teams if it is required to solve the issue
• Connect with customers at a professional level and build rapport with them

Key Deliverables:

• Follow the right process as trained and as prescribed by the quality team
• Provide appropriate resolution to the customer
• Ensure we provide the resolution with the utmost level of customer service via Voice Call/Chat/eMail

Functional Competencies and skill sets required for the position:

• Demonstrate excellent consulting & communication skills
• Understanding of the Business situation and capability to address issues
• Can switch tasks swiftly from one mode of communication to other as per Customer's preference

Relevant experience required for the position:

• Working in a customer service centered environment

Job Types:
Part-time, Permanent, Temporary contract, Temp to perm, Internship

Contract length: 6 months

Part-time hours: 22 per week


Salary:
£1,199.12-£3,181.51 per month


Benefits:

• Company pension
• Flexitime
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Supplemental pay types:

• Commission pay
• Loyalty bonus
• Yearly bonus

Work Location:
Hybrid remote in England, TR14 8RT