Premium Experience Coordinator - London, United Kingdom - Arsenal FC

Arsenal FC

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for
Premium Experience Coordinator to provide operational support for our Venue Operations team. This important role will focus on ensuring a smooth operational delivery of all premium areas on matchdays.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success - read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all.

We have a very defined purpose:
to act for a winning team, culture and community.

We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

Managing the operational delivery of all matchbymatch restaurant bookings. Coordinating with the Premium Memberships team regarding specific matchday requirements for seasonal diners, ensuring a bestinclass member experience.
Supporting the Premium Experience Manager to coordinate matchday resource.
Updating records of any maintenance/cleaning issues that have been reported, ensuring that each request is fulfilled.
Assisting with the operational delivery of all Premium areas on matchday.
Consolidating postmatch feedback and liaising with our thirdparty catering provider and any other keys stakeholders to improve the matchday operation.
Booking any internal and external pre/postmatch briefings, taking notes and distributing minutes.
Coordinating operational requirements such as parking passes and matchday accreditation.
Assisting with the prematch stadium setup and venue check in all premium areas.
Supporting with the seasonlong management of matchday collateral, ensuring sufficient supplies of all key materials.
Appointed individual responsible for Health and Safety regulations and safe working practices in accordance with current legislation.

What we are looking for

Relevant hospitality or customer service qualification (Desirable).
Experience within the events or hospitality industry.
Administration experience within a fast paced, customer focused environment.
Exceptional organisation skills, including the proven ability to manage a fastpaced and varied workload.
Ability to communicate with a broad range of internal and external customers, adapting style and approach as and when required.
Positive about achieving Club, departmental and individual success.
Builds and maintains positive working relationships.
Seeks out and acts upon opportunities to improve fan and customer experience.
Acts with honesty and integrity, demonstrates respect, diversity and always remains professional.

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees.

As one of our Gunners, you will receive:

An exciting reward and recognition scheme
Generous holiday allowance which increases with your length of service
Great internal learning and development programmes
A flexible hybrid working model
A competitive health and wellbeing benefits package
A leading Employee Assistance Programme
Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family.

We believe that diversity of background, skills and experience drives our success on and off the pitch.

**_Disability Confident Leader_