Aftersales Specialist - London, United Kingdom - Car Planet

Car Planet
Car Planet
Verified Company
London, United Kingdom

1 day ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Aftersales Specialist


Reporting to:
Workshop Manager


Department:
Aftersales

Join our expanding Car Supermarket team as a meticulous and commercially-focused Aftersales Specialist. We stock over 400 pre-owned vehicles with ambitions to have an inventory of 1,000 cars by 2024.

If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression.


Responsibilities:


  • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained.
  • Efficiently manage a high volume of inbound and outbound calls daily.
  • Professionally greet customers, ensuring a consistent and approachable presence.
  • Book vehicles for repairs, informing customers about repair durations, and always sourcing the most costeffective solutions by obtaining multiple quotes.
  • Coordinate with our external Warranty Company partner and delegate repairs as necessary.
  • Negotiate and finalise costs for additional repairs and parts.
  • Process customer refunds when required.
  • Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates.
  • Adhere to FCA rules and regulations.
  • Provide daily reports to the Workshop Manager.

Requiremnents

  • Prior experience in car sales or customer service is beneficial.
  • Exceptional communication and interpersonal skills with a knack for defusing tense situations.
  • Demonstrable ability to multitask, stay organised, and meet strict deadlines.
  • Proficiency in Microsoft Office and Google Suite.
  • Valid driver's license.
  • A keen commercial acumen and a frugal mindset to ensure costeffective solutions.

Working Hours

  • Monday to Friday: 08:30 18:00

Compensation Package

  • Competitive salary of up to £30,000 per year.
  • Expected first year OTE of £40,000+.
  • Company events and additional perks.
  • 24/7 Employee Assistance and welfare program
  • Employee of the Month benefits

Pay:
£35,000.00-£40,000.00 per year


Benefits:


  • Company events

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • London, N11 1GN: reliably commute or plan to relocate before starting work (required)

Experience:


  • Car Sales / Customer Service/ mechanical: 2 years (required)

Work Location:
In person

Expected start date: 20/05/2024
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