Bookings Clerk - Plymouth, United Kingdom - University Hospitals Plymouth NHS Trust

University Hospitals Plymouth NHS Trust

Verified Company

Plymouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide administration, booking outpatient appointments for the Imaging Directorate.

The key responsibilities of this role are the efficient and effective management of specific departmental and patient administration systems, ensuring strict adherence and compliance to all Trust policies and procedures.

Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

Available as a 12 Months fixed term contract

Entering patients details on both CRIS and iPM systems.
Booking and rearranging outpatient appointments.
Dealing with alterations and short notice cancellations of lists and notifying appropriate staff and patients.
To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly processed.
Advise patients and medical staff on special procedures and preparations required to ensure a successful examination.
Dispatching appointment letters ensuring all relevant information and leaflets are included.
Participate in providing assistance in completing daily tasks for other appointments clerks when required.
Use tact and diplomacy to deal with distressed and emotional patients.
Other duties as appropriate to the post

The post holder will be working within a friendly, established team booking Computerised Tomography (CT) outpatient appointments, who work closely with Radiographers.

Based in the newly refurbished offices on the Derriford site.

Entering patients details on both CRIS and iPM systems
Sorting referral cards and letters from GP's, consultants and other medical staff
Booking and rearranging outpatient appointments
Dealing with alterations and short notice cancellations of lists and notifying appropriate staff and patient
To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly processed
Optimise opportunities for sessions to go ahead by arranging alternative cover, when problems arise
Liaise with all levels of medical staff to ensure the effective and efficient running of lists
Advise patients and medical staff on special procedures and preparations required to ensure a successful examination
Dispatching appointment letters ensuring all relevant information and leaflets are included
Tracing notes on the Patient Management system
Provide statistical information as required, compiling and producing waiting list figures at the end of each month: distributing to managers and medical staff
Communication with stakeholders including trainees, clinicians, managers, patients, other colleagues and workers from other agencies
To ensure all clerical duties are carried out to a high standard at times of planned and unplanned leave
Participate in providing assistance in completing daily tasks for other appointments clerks when required
Use tact and diplomacy to deal with distressed and emotional patients
Keeping focused and level headed in spite of a busy and demanding environment
Maintaining and updating booking protocol, to reflect any changes in practices and procedures
Other duties as appropriate to the post