Customer Experience Team Members - Darwen, United Kingdom - GFW Limited

GFW Limited
GFW Limited
Verified Company
Darwen, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Customer Experience Advisor
Reports to: Customer Experience Manager


Function:
Customer Experience
Location: Blackburn


Team:
Customer Experience Team
Salary: Competitive


PURPOSE


We are looking for talented individuals who want some variety in their work life, covering a number of operational and customer focussed administrative roles, across a number of departments within the business.


We want individuals who are confident utilising their skillsets across a number of administrative functions, ranging from direct contact with consumers to solve a delivery issue to loading products into an online Marketplace to negotiating with corporate customers to place orders.


RESPONSIBILITIES

  • To liaise with customers in a professional manner whether this is a complaint or sales enquiry
  • To set achievable and realistic timescales with customers when resolving issues
  • To deliver high level of services when answering calls to clients and customers, using a professional and helpful tone
  • To work with delivery companies to make sure they are meeting the standards expected, process claims and to feedback any issues
  • To update internal systems and client systems with tracking and order information in a timely manner
  • To liaise with colleagues within the Customer Experience team to gain and share best practice and throughout the business to keep updated with product knowledge
  • To provide administrative support to the wider business and to become an operational champion across multiple business functions
  • To support the management of Marketplace sales activity.

PERSONAL SKILLS REQUIRED

  • Fluent English speaker, educated to GCSE level or equivalent
  • Calm under pressure, understanding the need for an attention to detail and always putting the customer first are key attributes that we look for.
  • Possess excellent communication skills and the ability to empathise and listen to a customer's needs
  • Experience within the customer service and/or business administration environment
  • Flexible in approach and able to adapt to a fastpaced and everchanging working environment
  • To be fully competent in the use of Microsoft Office (Outlook, Word and Excel).
  • A high level of proficiency in Sage 200 or Advanced Excel skills would be a bonus, though personality and the ability to interact positively with consumers is the key requirement for the role.
  • Experience with Marketplace sales, such as Amazon, eBay, Wayfair would be highly advantageous

Job Types:
Full-time, Permanent


Schedule:

  • Day shift
  • Monday to Friday 8:00am 4.00pm
  • No weekends
  • Relaxed dress code
Application deadline: 31/03/2023


Reference ID:
DH/CX0107


Job Types:
Permanent, Full-time


Benefits:


  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Performance bonus

Application question(s):

  • Do you live within 30 minutes commuting distance of Eccleshill, Lancashire (BB3 3RT)?

Experience:

- customer service or business administration: 2 years (required)


Work Location:
In person

Application deadline: 31/03/2023


Reference ID:
DH/CX0107
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