Emergency Assistance Coordinator - Gloucestershire, United Kingdom - International Medical Group Limited

Description

Here at IMG we are pleased to announce that we are looking for a Emergency Assistance Coordinator working Remotely or Hybrid on a Temporary contract working 37.5 hours a week including some weekends and evenings on a competitive salary of £21,500 - £27,000 Pro Rata based on experience (including a language bonus).

Our Emergency Assistance Coordinators provide 24/7 assistance to policy holders and corporate clients all around the world. This includes medical assistance and devices, roadside assistance, claims handling services to name a few. Our aim is to 'be there' for our customers, in routine times and the worst times. This is a fast paced environment with no case ever the same.

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes.

Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind.

The Emergency Assistance Coordinator role must be able to work under pressure, we're very busy so you'll take high volume of varied customer calls every day.

You will utilise your customer service skills to build strong relationships with customers and internal stakeholders, acting in a professional manner at all times.

You will be providing help to insured clients who suffer injury or illness whilst overseas or require roadside assistance. You will assist with the coordination of medical care, the handling of a loss or their return home.

This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow.

Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.


What We're Looking for:

• Previous insurance/assistance experience or similar
• A great communicator and enthusiastic about helping customers
• Passionate about achieving goals
• Comfortable dealing with customer queries and complaints
• Computer literate
• Selfmotivated and can work with mínimal supervision
• Resilient and can adapt to a fast paced and everchanging environment
• Fluent in English and an additional language German, French or Italian speakers (2nd language is not essential)