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    • Customer Care Adviser - Glasgow - Threeuk

    Threeuk
    Threeuk Glasgow

    1 week ago

    Default job background
    Description

    Company Overview

    Three UK is a leading network provider, connecting people and enriching lives through innovative technology.

    Founded in 2003 to challenge the mobile industry, we now cover 99% of the UK outdoor population with our combined 3G and 4G network, carrying 28% of mobile data traffic in the country (Enders Analysis).

    We have more spectrum exclusively dedicated to 5G than any other UK mobile network, ensuring an exceptional experience for our customers using the latest mobile technology.

    Our Vision

    • Understand each customer's needs and preferences
    • Set the standard for coverage, reliability, and customer service
    • Solve customer queries efficiently
    • Deliver amazing experiences that enhance customer satisfaction
    • Achieve personal and store KPIs
    • MATCH OUR PRODUCTS AND SERVICES TO CUSTOMER NEEDS AND PROMOTE THEM EFFECTIVELY
    • Enhance customer experience by engaging in meaningful conversations and ensuring customers leave satisfied
    • Provide solutions to customers with general mobile or network inquiries (we'll train you on these)

    Job Summary

    As a representative of Three UK, you will be responsible for delivering exceptional customer experiences and promoting our products and services effectively.

    Benefits

    • Paid at £12 per hour
    • A brand-new smartphone on an Unlimited data plan
    • On-target bonus of 25%, paid monthly based on store performance
    • Individual bonus accelerators for high performers
    • Discounts through our Perks at Work scheme
    • Access to great training courses and career development opportunities

    Requirements

    • Experience in a customer-facing role
    • Excellent communication skills
    • Willingness to learn and adapt

    Why Work with Us?

    We value diversity and inclusion, supporting our employees as they continue to deliver excellent customer experiences. We are a Disability Confident Committed Employer, committed to making the interview process accessible for all candidates.

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Customer care adviser