Ward Clerk - Chelsea, United Kingdom - The Royal Marsden NHS Foundation Trust

The Royal Marsden NHS Foundation Trust

Verified Company

Chelsea, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

We are looking for a friendly ,well organised and proactive ward clerk to support the Critical Care Team at the Royal Marsden Hospital.

The Critical Care Unit Ward Clerk/Receptionist is an integral member of the departmental and the multidisciplinary team.

As one of the first points of contact for patients/carers of the department, you will be fundamental to the effective functioning of the team, and the provision of a professional, reassuring and efficient service.

CCU is a busy area with a capacity of 16 beds providing care to patients post major complex surgery or to those who deteriorate during the course of other treatments.

The post holder will work closely with a wide group of people including team members of the unit, patients, patients relatives, medical staff, nursing staff, medical secretaries, medical records staff, hospital porters, ambulance staff, interpreters, stores, chaplaincy, bereavement team and allied health care services.

In addition, the post holder will liaise with advocates or translators of MDT staff.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre.

Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer.

We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services.

We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities.

We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The ward clerk role entails working as an integral part of the team taking responsibility for coordinating and to maintaining an efficient, welcoming, and proactive administrative and receptionist service.

The post holder will ensure that the reception areas have adequate cover and support at all times; that families are welcomed onto the ward / unit; that phones are answered, and communication accurately recorded, and that admin processes are efficient and of a high standard.

They will also need to ensure that admissions are set up and run smoothly and will be expected to liaise with patients and their families via telephone to arrange admission, transfer and discharge processes.

The post holders must adopt a professional and caring attitude with a polite and courteous manner in all aspects of communication to staff, patients, their families and visiting teams.