Head of Service Delivery - Bicester, United Kingdom - South Central Ambulance Service NHS Foundation Trust

South Central Ambulance Service NHS Foundation Trust

Verified Company

Bicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Development of policies applicable to the Digital Directorate.

Line management of a number of key teams within Digital, including the Service Desk, Service delivery team and Change\Problem Management Team.

Responsible for staff appraisals, performance, and disciplinary issues. Communication of complex information conveying concepts clearly to a wide range of stakeholders, including presentations to large groups.

Develop and manage the budgets for resources and services within the areas of responsibility.

Take a lead role in planning Digital service provision, advising on the long-term strategic plans for the future in conjunction with other members of the Senior Digital Team.

Focus on continuous service improvement, ensuring that new technologies are embraced and support new ways of working.

Play a fundamental role in the activity of the Technical Design Authority Group, with specific focus on how technical developments will meet customer requirements and create an exemplary customer experience.

Undertake surveys or audits which may be of a complex nature in relation to customer requirements. Provide significant contribution to research and development activities with the assistance of technical colleagues and suppliers. Working with the Service Desk to monitor customer satisfaction in Digital services. For full details see attached the Job Description