Medical Secretary - Torquay, United Kingdom - Torbay and South Devon NHS Foundation Trust

Torbay and South Devon NHS Foundation Trust
Torbay and South Devon NHS Foundation Trust
Verified Company
Torquay, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

To provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered.

To support the Admin Team Leaders to undertake change management.

To ensure that patients are treated with courtesy, dignity and respect.

To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GP's and other external agencies.


This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.

To communicate effectively in writing and verbally on a daily basis.


To ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed.


To independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate.

All clinic outcomes must be recorded accurately and complete or amend any that have not been done.

Taking and transcribing formal minutes if required.


To open and act on correspondence received and bring to the attention of the clinician along with the medical notes.


To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department.

To plan and organise own workload efficiently and to highlight any concerns to the Admin Team Leaders.

To produce and update Standard Operating Procedures (SOP) for all aspects of the Medical Secretary role.

The Ophthalmology department consists of 13 Consultant Ophthalmologists, 2 Associate Specialists, 1 specialty doctor and 1 GP practitioner. There are also junior doctors ranging from ST1s to ST8s including Belgium Fellows.

The Orthoptic department consists of 1 Head Orthoptists and an orthoptist team; as well as Allied Health Professionals and Specialist Nurses.


The department is supported by a Practice Manager, 2 Admin Team Leaders, 1 Eye Surgery Unit supervisor, a team of B3 and B2 secretaries plus B2 receptionists/admissions clerks.

The Ophthalmology service is very busy and the admin teams are key to ensure things run smoothly and efficiently.

It is therefore imperative that each member of the team works well under pressure and as a team player but equally as important that they are able to work independently and prioritise workload effectively.


One of the main rewards of this role is knowing you have made a difference and enhanced a patient's experience within the Ophthalmology Department.

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
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